Technical Success Manager

Clutch Canada; Remote; CAD 104,000 - 130,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager to champion customer success at scale. This role involves engaging customers through technical workshops, analyzing data to drive outcomes, and acting as an advocate for customer needs. Ideal candidates will have 5+ years of experience in a technical customer-facing role, strong communication abilities, and a passion for technology. The role offers a competitive salary range and a commitment to diversity and inclusion.

Benefits

Flexible working hours

Generous vacation time

Health benefits

Parental leave

Qualifications

• 5+ years in a customer-facing technical role like customer success or solutions engineering.
• Proven experience designing and executing webinars or workshops.
• Understanding of SAST/DAST and AppSec principles.

Responsibilities

• Support customers in realizing value from their portfolio.
• Lead technical workshops and engage with user communities.
• Analyze customer data to identify risks and trends.

Skills

Customer success management

Technical account management

Communication skills

Data analysis

DevOps tooling experience

Tools

GitHub

Jira

Jenkins

VSCode

Job description

What you’ll do:

• Champion Customer Success at Scale: Support and execute on engaging, scheduled sessions focused on technical and business outcomes, ensuring every customer in your portfolio realizes increasing value from Snyk 7.

• Promote Scalable Adoption: Engage in innovative adoption programs that equip new customers to achieve their security goals quickly and efficiently.

• Cultivate a Community of Experts: Lead dynamic one-to-many engagements, including technical workshops, office hours, and best-practice webinars that foster a strong user community.

• Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.

• Build a Library of Success: Create and curate high-quality technical resources like tutorials, best practice guides, and videos that empower customers to self-serve and succeed independently.

• Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback from your customer base to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs.

What you bring:

• Experience: 5+ years in a customer-facing technical role like customer success, solutions engineering, or technical account management.

• A Scalable Mindset: Proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops.

• Technical Curiosity: A genuine passion for technology and a desire to learn about AI, developer workflows, and Application Security.

• DevTools Proficiency: Working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode).

• AppSec Proficiency: Understanding of SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning.

• A Knack for Communication: The ability to be an effective and influential communicator (both written and verbal) with a wide range of personas.

• Exceptional Organization: Superb time-management skills with the ability to manage competing priorities in a high-volume environment.

• DevSecOps Acumen: Experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.

It’d be awesome if also:

• Have a Builder’s Background: You have experience as a developer or with coding and Agentic AI systems.

• Are a Natural Educator: You have a deep-seated curiosity that drives you to understand how technology works, and you love helping people "get it".

• Understand Application Security: You bring hands-on experience with AppSec programs like threat modeling or vulnerability management (OWASP, NIST).

• Are a Programmatic Pro: You have experience with scripting or digital program transformation.

• Hold Security Certifications: You have relevant certifications such as CISSP, CISM, or Security.

Annual Base Salary Range: 104,000 - 130,000 CAD

Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance.

#LI-WR1

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development

Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers

Health benefits, employee assistance plans, and annual wellness allowance

Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances