Technical Service Specialist, Montreal

Quaker Houghton; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturer of process optimization solutions is seeking a dedicated professional to perform on-site product and process optimization activities in Quebec. You will identify savings projects, create SOPs, and analyze data to enhance customer operations. The ideal candidate holds a Bachelor’s Degree in Chemistry, Engineering, or a related field, and has a minimum of 1 year of industry experience. Proficiency in English and communication skills are essential for success in this role.

Qualifications

• Minimum of 1 year related industry experience required.
• Proficient in English – Written and spoken.

Responsibilities

• Perform tests on process fluids, create and distribute routine reports.
• Identify and document savings projects for customer approval.
• Create and train customers on SOPs for specific applications.
• Acquire and analyze process data to establish baseline.
• Assist in plant surveys and participate in proposal preparation.

Skills

Customer Focus

Results Driven

Communication skills

Independent work

Education

Bachelor’s Degree in Chemistry, Engineering, or relevant business related area

Tools

Microsoft Office

Job description

Position Summary

This position is self-directed on a day-to-day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites / laboratories approximately 60%.

What you will do

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

What we look for

• Bachelor’s Degree in Chemistry, Engineering, or any relevant business related area.
• Minimum of 1 year related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and / or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.