Technical Program Manager

Micromart; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

An innovative technology company in Toronto seeks a Technical Program Manager to oversee the production lifecycle of IoT-enabled Smart Stores. This role includes managing inventory, working directly with Contract Manufacturers, and ensuring quality production. The ideal candidate has a technical degree and over 5 years in program management for hardware products. Offers a competitive salary, equity package, and various benefits including health coverage and remote flexibility.

Benefits

Competitive salary + equity package

Health, dental, and vision benefits

Monthly gym-membership stipend

Free meals at the office

Qualifications

• 5+ years in technical program management or manufacturing for IoT products.
• Strong technical fluency across electro-mechanical systems.
• Experience managing Contract Manufacturers as the primary technical point.

Responsibilities

• Act as the primary liaison with Contract Manufacturer and oversee production.
• Manage inventory logistics and coordinate timely delivery of components.
• Provide updates to cross-functional teams including Sales and Engineering.

Skills

Technical program management

Electro-mechanical systems

Firmware flashing

Production scheduling

Quality assurance

Education

Technical degree (Engineering or related)

Tools

ERP/MRP systems

Job description

Our Mission

Micromart is redefining convenience - turning any location into a retail opportunity with our Smart Store platform. By combining hardware, software, and data, we’re building a delightful unattended shopping experience for consumers and making operating an unattended Smart Store easy for entrepreneurs.

Our Values

We’re driven by ambitious, mission-focused thinking, a deep commitment to earning customer trust, a craftsmanship mindset that prioritizes simplicity and quality, and a culture of shared growth where we support each other and celebrate wins together.

Role Overview

We are building the next generation of IoT-enabled Smart Stores - Smart Stores that blend electro-mechanical engineering, computer vision, and cloud software.

As our Technical Program Manager, you will be the primary technical and operational liaison between our company and our Contract Manufacturer to ensure consistent quality and on-time delivery of finished units.

You will manage the entire production lifecycle: from receiving components and managing inventory, to supporting our Contract Manufacturer with production challenges and overall project management. This role requires technical fluency (electro-mechanical, IoT), exceptional organization, the ability to manage partners, people and process.

Local travel will be required between office, contract manufacturer and warehouse locations (all within GTA, up to 1 hour away from downtown office). Valid G drivers license required, personal vehicle preferred, mileage reimbursed.

Key Responsibilities

Inventory & Component Management

• & Quality Assurance: Build and run for receiving, inspecting, and validating incoming components to ensure they meet hardware/software specifications.
• Custom Component Configuration: Manage workflows, space, technicians, and documentation for flashing/configuring components, assembling proprietary components, and pre-kitting.
• Spare & Safety Stock: Implement systems to maintain ideal stock levels and ensure full traceability across all inventory locations (office, warehouse, CM etc).

Contract Manufacturer (CM) Management & Continuous Improvement

• Inventory Logistics: Coordinate the timely delivery of custom components to the CM.
• Production Oversight and Final Acceptance: Act as the primary technical and operational liaison with the CM. Perform training, monitoring assembly, integration, testing, and overall build quality. Sign off on completed production prior to shipping.
• Issue Resolution: Rapidly diagnose and resolve production, configuration and quality issues, onsite or remote.
• Performance Management: Document and track CM performance KPIs (eg throughput, first-pass yield, defect rate, cost)
• SOP Ownership: Maintain and update all build instructions, SOPs, troubleshooting guides and quality expectations.Change Management: Serve as custodian for all build documentation, revision history, and manufacturing records. Lead NPI, ECO, and EOL transitions with engineering and the CM.

Project Management, Tracking & Reporting

• Production Scheduling: Build and update project plans/Gantt charts, identify critical dependencies, and ensure production rate meets customer delivery timelines.
• Cross-Functional Communication: Provide frequent updates to Sales, Customer Success, Supply Chain and Engineering.
• Documentation: Maintain complete and accurate production, QA, and shipping documentation, including serial numbers and lot tracking.
• Inventory Reconciliation: Lead monthly physical inventory audits across all sites (office, warehouse, CM).

Qualifications

Must Have

• Technical degree (Engineering or related) or equivalent hands-on experience
• 5+ years in technical program management, manufacturing, or operations for hardware / IoT products
• Strong technical fluency across electro-mechanical systems, firmware flashing, sensors, cameras, networking, and embedded devices
• Hands-on experience assembling, configuring, testing, and shipping complex hardware
• Experience managing Contract Manufacturers as the primary technical and operational point of contact
• Strong program management skills: production scheduling, dependency tracking, and delivery accountability
• Comfortable building and owning SOPs, QA processes, and revision-controlled manufacturing documentation
• Proficient with modern software, automation, and AI-powered tools to run technical operations efficiently
• Clear, confident communicator who takes ownership and solves problems end-to-end

Nice to Have

• Experience with NPI, ECO, or EOL transitions
• Familiarity with ERP/MRP systems and inventory traceability
• Background in Lean / Six Sigma or continuous improvement
• Experience with computer vision hardware, refrigeration, or logistics-heavy products

What We Offer

• Competitive salary + equity package
• Health, dental, and vision benefits (for employees and dependents)
• Free meals at the office through KitchenMate
• Monthly gym-membership stipend
• Remote flexibility with access to our Toronto office
• Downtown office location next to Union Station with gym, pickleball court, and much more.

Micromart is an equal-opportunity employer and welcomes applicants from all backgrounds.