Technical Product Manager (Contract)

Wavelo; Toronto; Remote; CAD 97,000 - 109,000; Full time

Job summary

A SaaS company is looking for a Technical Product Owner to lead the product strategy and oversee development within a remote setting. The role requires over 5 years of experience in product management, familiarity with Telecoms, and a strong analytical background. The position is a 12-month contract covering parental leave with competitive salary and benefits offered.

Benefits

Comprehensive benefits package

Flexible working conditions

Qualifications

• 5+ years in product management within technical/software environments.
• Deep understanding of Telecoms and B2B platforms.
• Experience in product lifecycle management.

Responsibilities

• Act as product owner for software services and maintain roadmap visibility.
• Create and execute on product vision to meet business goals.
• Lead the end-to-end product development lifecycle.

Skills

Analytical skills

Agile methodologies

Customer requirements analysis

Technical communication

Creative problem-solving

Education

Computer Science, Business, or IT degree

Tools

API management tools

Project management software

Job description

Overview

Wavelo is a SaaS business that modernizes how communication service providers (CSPs) do business. We provide flexible software to drive value, improve customer experience, and scale operations. As part of Tucows, we are a remote-first company that values respect, trust, and flexibility. This role is a remote North American position and, for this contract, covers a parental leave for 12 months.

The work we do changes lives. If this sounds exciting, we'd love to hear from you!

About the opportunity

We are seeking an experienced, collaborative and resourceful Technical Product Owner to lead team priorities, product strategy, specify service features and capabilities, and drive timely delivery of new products. You will translate ideas into strategy and features and oversee product development from start to finish. We value authenticity, ownership, and teamwork in a diverse, distributed environment.

Note: This is a contract position covering parental leave for 12 months.

Responsibilities

• Act as the product owner for several software services and maintain visibility of the roadmap and its execution within the business unit
• Create and execute on product area vision, driving towards specific business goals through our customer experience
• Work with senior management to create product plans, solutions, roadmaps, and coordinate with cross-functional teams for delivery
• Craft comprehensive user stories, establish objectives, strategies, and actions needed to solve our customers' problems
• Lead the end-to-end product development lifecycle from Discovery, Definition, Design, Development, Deployment and post-deployment hand off to operations
• Collect and analyze feedback from customers, partners and other teams to shape requirements, features and end product
• Ensure products and releases are launched correctly and on schedule
• Collaborate with Engineering and Product teams across the organization to deliver value through internal tooling, education, and documentation
• Coordinate release cycle and manage cross-team dependencies
• Prioritize customer needs by working directly with customers as well as Product, Engineering and Customer Support teams to continually represent and improve the product
• Continuously learn about new technologies and processes to improve skills

Knowledge, Skills and Abilities

• Ability to distill complex technical problems into coherent frameworks to support technical resources
• Active listener who shares context proactively
• Passion for understanding customer needs and pairing with data and design to resolve problems
• Strong analytical and quantitative skills with use of data and metrics to back up decisions
• Experience in product lifecycle management
• Experience with Agile software development methodologies
• Commitment to delivering on our brand and culture

Qualifications

• 5+ years of experience in product management in a technical environment / software development organizations
• Deep understanding of Telecoms and/or Product Catalog, especially for B2B platforms
• Background in Computer Science, Business, IT, or related field
• Technical knowledge of event-driven architecture, microservices, and API-first platform development
• Self-starter, team player and results-oriented, able to work with minimal mentorship
• Background in software development and program management is preferred
• Organizational and leadership abilities
• Excellent communication skills
• Creative thinking and problem-solving aptitude

The base salary range for this position is $106,800 to $118,700 USD for US residents or $97,300 to $108,100 CAD for Canadian residents. Other countries will differ. Range may vary based on location, experience and qualifications. Tucows offers a total rewards package including benefits. Learn more about Tucows Benefits.

We care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate diverse approaches and viewpoints.

We will provide reasonable accommodations during the application or interview process, upon request. Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.