Technical & Hardware Support Analyst

SGGG Fund Services Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading fund administration firm in Toronto is seeking a Technical & Hardware Support Analyst to manage IT assets and provide support. The successful candidate will have 1-3 years of experience in technical support and hardware management, with a focus on Microsoft technologies. This role offers competitive compensation, health benefits, and a flexible hybrid work model.

Benefits

Competitive base salary

Annual bonus

Health and dental benefits

Group retirement plan

Qualifications

• 1-3 years of technical support experience in Microsoft technology stack.
• 1-3 years of hardware support and inventory management experience.
• Detail oriented and highly organized.

Responsibilities

• Maintain inventory of IT assets.
• Deliver and retrieve IT equipment for users.
• Resolve tickets and incidents effectively.

Skills

Technical support

Hardware support

Analytical skills

Attention to detail

Education

University Degree or College Diploma in Computer Science

ITIL Certification

Tools

Microsoft technology stack

Cisco switch and firewall

Job description

SGGG Fund Services Inc., Toronto, Ontario, Canada

Job Description

SGGG Fund Services Inc. (SGGG-FSI) is currently seeking to fill a full-time permanent position for the role of Technical & Hardware Support Analyst on the Information Services & Technology (IST) team. The successful candidate joining our technology team will be energetic, enthusiastic, reliable, and will have the opportunity to participate in the support of the leader in fund administration in the alternative investment industry.

Under the direction of the Team Lead, Application & Technical Support, the Technical & Hardware Support Analyst position is responsible for end-to-end tracking and management of IT assets to ensure that every asset is properly used, maintained, upgraded, and disposed of at the end of its lifecycle. You will liaise with end-users, management, executives, vendors and partners, and maintain a professional relationship. This represents a unique opportunity to join an existing team in a new role to support end-users of cutting-edge technologies.

The successful candidate will be expected to work full-time, in-person at our office in downtown Toronto.

Core Responsibilities

• Asset identification: Maintain inventory of IT assets (new, existing, disposed)
• IT Equipment delivery and retrieval: Deliver and retrieve IT equipment for new and departed users using regular or secure courier service
• IT Asset Tracking: Use corporate Asset Management tools to continuously monitor IT assets. Maintain contractual information (warranties, licenses and service-level agreements (SLAs)) and inventory data (location and condition of physical assets) for tracking each asset
• Maintenance: Maintain IT assets according to their lifecycle stage. Maintenance involves asset repair, upgrade, replacement and decommission. All maintenance activities performed on an IT asset are logged as part of the ITAM process so that the data can be used to assess the performance of the asset
• Responsible for resolving tickets, incidents and helpdesk issues, and the implementation of user MACD within the expected timeframe
• Install / uninstall servers, PCs, network equipment, phones and other business standard technology hardware on racks, desks, or floor
• Able to lift, move, and install heavy (50 lbs+) hardware equipment on racks in server rooms and storage rooms, and comfortable working in confined spaces of storage rooms, server rooms, under desks, and similar spaces
• Comfortable working in high voltage and noisy environments of server rooms and data centres
• Promote information and cybersecurity IST policies and industry best practices to protect SGGG-FSI’s intellectual property
• Play a supporting role in the execution of the corporate Disaster Recovery plan to ensure business continuity

Qualifications

Work Experience

• 1-3 years of technical support experience in the Microsoft technology stack (Windows 10, Windows 11, Active Directory), end-user support and implementation of user MACD
• 1-3 years of hardware support and inventory management experience
• Preference will be given to applications with experience in a Microsoft server and Cisco switch and firewall environment

Education

• University Degree or College Diploma in Computer Science (or equivalent experience in the field)
• Preference will be given to applicants with the ITIL Certification
• Preference will be given to applicants with current training and skill sets

Soft Skills

• Strong attention to detail
• Strong analytical skills
• Detail oriented and highly organized
• Ability to work with minimal supervision to prioritize and manage work
• Ability to work as an effective member of a team

About SGGG Fund Services Inc.

SGGG Fund Services is Canada’s largest independent administrator of alternative funds with $95 billion (CAD) under administration. Using Diamond, our proprietary fund administration software, SGGG-FSI’s 385 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India. Our vision is to be the first choice for fund administration.

• Best in Financial Services & Insurance
• Best Managed by Women

Our total compensation package includes a competitive base salary, an annual bonus, health and dental benefits for employees and their families, life + AD&D + travel insurance, and a group retirement plan. We encourage and support professional growth, career development, and learning opportunities for our staff.

Our office is in the heart of downtown Toronto. We have adopted a hybrid work model that offers great flexibility between working remotely or in the office.

Hire contingent on successful completion of a background check

SGGG-FSI supports a workplace that respects diversity and inclusion. We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.

SGGG-FSI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.