Technical Field Support Analyst - British Columbia

Canadian Blood Services; Victoria; On-site; CAD 43,000 - 56,000; Full time

Job summary

A health services organization is seeking a Technical Field Support Analyst in Victoria. The role involves coordinating IT support services and managing systems for efficiency. Candidates must have a graduate-level education in IT and a minimum of three years' experience in desktop support. This full-time position offers opportunities for professional growth and is crucial in ensuring reliable access to technology for diverse communities. Join a mission-driven team focused on making a meaningful impact.

Benefits

Eligible for vacation and benefits

Employee discounts and wellness programs

Qualifications

• Minimum of three years of experience in the IT Field with desktop support.
• Experience in a computer services/support role in a regulated environment.
• Ability to perform the physical demands of the job.

Responsibilities

• Coordinate IT support services for field locations.
• Manage records retention and storage in compliance with IT policies.
• Provide on-site and remote technical support.

Skills

Technical expertise

Customer support

Vendor management

Collaboration

Attention to detail

Education

Graduate from a recognized post-secondary IT program/institution

Tools

Desktop support tools

Network infrastructure

Office automation software

Job description

Technical Field Support Analyst - British Columbia

Location: Victoria, British Columbia, CA, V8X 1W6; Vancouver, British Columbia, CA, V6H 2N9; Nanaimo, British Columbia, CA, V9S 1H1

Job category: Information technology

Job posting ID: 8131

Employment status: Regular full-time

Position's anticipated start date:2026-02-23

Number of positions available: 1

Classification: HEU 180

Salary/Rate of pay: MB32 - 43.18

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular Full-time Technical Field Support Analyst to join our dynamic IT Infrastructure Operations and Delivery in British Columbia.

The IT Infrastructure Operations & Delivery team is responsible for managing and maintaining Canadian Blood Services’ IT infrastructure to ensure the smooth and efficient operation of its technology systems.

In this role, you will be responsible for the coordination and management of field location Information Technology support services and staff. You will provide field location records management services, including corporate records retention, storage, security, control, retrieval and disposal in accordance with the record management/IT service level agreement. You will also support our project management office (PMO) with the implementation of new equipment or processes.

Formula for success

• Utilizing your technical expertise, you will perform field information technology support for all applicable Canadian Blood Service sites, providing consultation in matters relating to information technology and management. You will be responsible for on-site and remote support of Canadian Blood Services sites.
• Leveraging your technical skills, you will support and maintain the daily operations and system qualification activities for the IT systems including, but not limited to, network and telephony infrastructure, office automation software applications and other equipment software/hardware.
• Leveraging your coordination skills, you will handle the storage, retrieval, and disposition of records at the site level.
• Harnessing your skills and experience in IT, you will trouble-shoot, resolve and document problem management tickets.
• Drawing on your collaboration skills, you will assist head office and IT staff to identify the root cause of technical errors and also coordinate third party vendors/service providers for IT systems and equipment. You will liaise with Head office/IT to ensure resolution of technical issues; coordinate on-site technical support as required and ensure procurement and installation of all applicable Canadian Blood Services sites hardware and software, as per Canadian Blood Services standards and procedures.
• Leveraging your drive for excellence, you will maintain a current working knowledge and ensure compliance with all relevant operating procedures, policies, and other related documentation pertaining to Canadian Blood Services operations.

Desired education and skills

• Graduate from a recognized post-secondary information technology program/institution or related field.
• Minimum of three years of experience in the IT Field with desktop support.
• Experience in a computer services/support role in a regulated environment.
• Three years' previous experience providing customer support and vendor management in an operations environment.
• Ability to perform the physical demands of the job.

What we offer you

• Eligible for vacation and benefits.
• Employee discounts, wellness programs and professional resources.

What you can expect

• Lift and move boxes and computer equipment, sometimes over 20 kg, including items on shelves up to 5 feet high.
• Push or pull carts loaded with equipment, using elevators as needed.
• Some tasks will require stooping, kneeling, crouching, or lifting equipment for periods of time.
• Spend extended periods at a desk.
• Handle equipment, use computers, and complete detailed tasks requiring focus and accuracy.
• Work in a busy environment with competing deadlines, shifting priorities, and frequent short- or long-term travel.
• Maintain attention to detail while managing multiple tasks and deadlines under pressure.
• Travel frequently, both locally and across Canada, with moderate exposure to hazards associated with ground or air travel.
• Regular on-site full-time schedule: Monday to Friday, 08:00-16:00 PT and/or 09:00-17:00 PT, with rest days on Saturday and Sunday.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.