Technical Engineer - Remote

UnitedHealth Group; Richmond; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading health organization is seeking a professional for a service delivery role focused on on-premises PACS and Cloud-based products. The position involves remote support and occasional travel, ensuring customer satisfaction through effective issue resolution and system performance monitoring. Ideal candidates will possess strong troubleshooting skills and the ability to manage technical installations and upgrades.

Qualifications

• Experience with on-premises PACS and Cloud-based products.
• Strong communication skills for customer interaction.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Deliver services and support for PACS and Cloud-based products.
• Monitor data accuracy and validate system performance.
• Conduct system installations and upgrades.

Job description

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for delivering services and maintaining Change Healthcare\'s on-premises PACS and Cloud-based products, primarily through remote support with occasional travel up to 20%. This role involves daily communication with customers to ensure timely issue resolution and high satisfaction. Key responsibilities include diagnosing and resolving and Stratus protocols. The position also entails conducting functional inspections, monitoring data for accuracy, and validating system performance. Additional duties include generating customer reports (e.g., progress updates, verifications, and exceptions), providing technical problems both remotely and on-site, conducting system trial runs to verify performance against specifications, and performing hardware/software installations, upgrades, system configurations, and quality testing in accordance with Radiology feedback for workflow and tool improvements, and participating in process improvement initiatives. Other responsibilities may be assigned as needed.

If you are located in Canada, you will have the flexibility to work remotely as you take on some tough challenges.

You\'ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.