Technical Engineer - Remote

UnitedHealth Group; Richmond; Remote; CAD 63,000 - 132,000; Full time

Job summary

UnitedHealth Group is seeking a candidate for technical support of PACS and Cloud-based products. The role involves diagnosing issues, providing customer support, and maintaining high standards of system performance. Candidates with experience in IT and medical imaging, as well as strong communication skills, are encouraged to apply. Remote work flexibility is provided, adhering to the organization's policies.

Qualifications

• 2+ years of IT experience required.
• Experience with Medical Imaging, PACS, or DICOM is necessary.
• Willingness to travel up to 20%.

Responsibilities

• Deliver services and maintain Change Healthcare’s on-premises PACS and Cloud-based products.
• Diagnose and resolve issues with Stratus protocols.
• Provide remote and on-site technical support.

Skills

Customer service skills

Communication skills

Ability to manage priorities

Ability to work independently

Knowledge of client-server architecture

Tools

Gitlab

Jira

SQL Plus

MS SQL

Unix

Linux

VMWare

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Responsible for delivering services and maintaining Change Healthcare’s on-premises PACS and Cloud-based products, primarily through remote support with occasional travel up to 20%. This role involves daily communication with customers to ensure timely issue resolution and high satisfaction. Key responsibilities include diagnosing and resolving issues with Stratus protocols, conducting functional inspections, monitoring data for accuracy, validating system performance, generating customer reports (e.g., progress updates, verifications, and exceptions), providing remote and on-site technical support, conducting system trial runs, hardware/software installations, upgrades, system configurations, quality testing, and participating in process improvement initiatives. Other duties may be assigned as needed.

You’ll be rewarded and recognized for your performance in an environment that challenges you, provides clear success criteria, and offers development opportunities for other roles you may be interested in.

Required Qualifications:

• 2+ years IT experience
• Experience with Medical Imaging, PACS, or DICOM
• Experience with PAC
• Understanding of client-server architecture related to streaming data (especially image and demographic data) from server to client
• Proven strong customer service skills
• Excellent written and verbal communication skills with a customer service attitude
• Ability to manage priorities and workflow effectively
• Ability to work independently and collaboratively within teams and committees; capable of managing multiple tasks simultaneously
• Willingness to travel up to 20%

Preferred Qualifications:

• Experience with Gitlab and Jira
• Project management experience and skills with project management software
• Knowledge of Cloud Storage, SAN Storage, DVD/MO Jukebox, or DLT Tape devices
• Ability to write SQL Plus and/or MS SQL queries and reports
• Experience working on Unix, Linux, and VMWare systems
• Knowledge of image processing techniques
• Knowledge of HL7 processes
• Experience setting up Google Transfer Appliances

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for Canada residents is $63,300 to $131,500 annually, based on factors such as education, experience, and certifications.

Application Deadline: This posting will remain active for a minimum of 2 business days or until a sufficient candidate pool is reached. Early removal may occur due to volume of applications.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to addressing health disparities, reducing environmental impact, and providing equitable care for all, regardless of race, gender, age, income, or location.