TechEdge Service Coordinator

Patterson Companies; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A professional services company in Halifax is seeking a Service Coordinator to manage service requests and dispatch resources efficiently. The ideal candidate will have customer service experience, excellent organization skills, and proficiency in Microsoft Office. Candidates with 1-3 years in dispatching and a background in accounting are preferred. Bilingual proficiency in English and French is a plus. Join a team that values professionalism and commitment to service excellence.

Qualifications

• Excellent verbal/phone communication skills required.
• 1-3 years' experience in dispatching is essential.
• Bookkeeping/accounting experience preferred.

Responsibilities

• Triage all calls and inquiries from customers.
• Assign and schedule service requests from clients.
• Manage resources for all scheduled services.

Skills

Customer service experience

Organizational skills

Communication skills

Multi-tasking skills

Sound judgment

Education

High school diploma or relevant experience

Tools

Microsoft Office Suite 365

SAP software

Job description

Job Summary

The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Actively triage all calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled services.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Maintains parts and rental equipment inventory.
• Process returned merchandise and warranty claims.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.

Job Qualifications

• High school diploma or any other relevant experience.
• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1-3 years' experience in dispatching.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.
• Mastering Microsoft Office Suite 365.
• Excellent communication skills, both written and verbal, in English.
• Proficiency in written and verbal French is an asset.
• Knowledge of SAP software is an asset.
• Knowledge of the dental industry is an asset.