Team Leader, Avalon Mall

Saje Natural Wellness; San Juan de Terranova; On-site; CAD 60,000 - 80,000; Full time

Job summary

A wellness-focused retail company is seeking a Team Lead to drive community member service and guide a team in delivering exceptional experiences. This role requires a dynamic leader passionate about wellness to achieve business results, support team members, and sustain a positive culture. Responsibilities include ensuring product knowledge, inspiring the team, and contributing to business growth through community engagement. Ideal candidates will possess strong leadership, retail experience, and a positive attitude, fostering a culture of inclusion.

Qualifications

• Inspirational and dynamic leader with a warm and compassionate nature.
• Expert in delivering exceptional customer experiences in retail.
• Strong understanding of wellness and ability to share product knowledge.

Responsibilities

• Deliver excellent community member service and lead team members.
• Achieve key KPIs including revenue and growth goals.
• Inspire team through coaching and collaboration.

Skills

Leadership

Customer service experience

Positive attitude

Communication

Passion for wellness

Job description

Description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.
Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Take a proactive and innovative approach to growing the business through community outreach
• Inspire and uplift your team through coaching, collaboration and by embodying our core values
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

Applicant Requirements

• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Retail experiences - An expert in delivering experiences to Community Members
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
• Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's sucess
• Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situation despite adversity; never gives up
• Wellness persona - You're passionate about wellness and incorporates wellness into your everyday routine

Key Relationships

Reporting to the Store Manager