Team Lead-Retail

Roots; The Blue Mountains; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company in The Blue Mountains, Ontario is seeking a Team Lead to assist in operational functions and motivate sales associates. Ideal candidates will demonstrate strong leadership and organizational skills, ensuring an exceptional customer experience. This role involves collaborating with store management and coaching team members while maintaining adherence to company policies. Competitive pay and a supportive culture are offered.

Qualifications

• Ability to lead a sales team effectively.
• Strong organizational and problem-solving skills.
• Availability for varied weekly shifts, including weekends.

Responsibilities

• Lead a sales team and motivate peers.
• Assist in POS management and reporting.
• Ensure an exceptional customer experience.
• Coach associates on customer service fundamentals.

Skills

Leadership

Customer service

Problem-solving

Organization

Job description

What we’re looking for

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

Overview

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

Responsibilities

• Lead a sales team and be viewed as a leader among peers.
• Assist in POS management, daily banking procedures, and submitting timely reports.
• Demonstrate strong organization and problem-solving skills.
• Uphold an exceptional customer experience.
• Collaborate with others, while being self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.
• Provide support and coverage to Store and Assistant Managers in their absence.

The Impact You’ll Have

• Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations.
• Assist store management in conducting new associate onboarding and trainings.
• Coach associates on customer service fundamentals and provide positive feedback.
• Assist in resolving customer service matters.
• Oversee and delegate tasks to the team to maximize efficiency of store operations.
• Communicate individual and/or team performance feedback to store management.
• Ensure the team receives scheduled breaks and/or meal periods.
• Create an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Why Join Roots?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.