Team Lead, Customer Service — Flexible Schedule & Growth

Follett; Fredericton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A retail bookstore in Fredericton is seeking a Team Lead for Customer Service who will coordinate daily activities, assist customers, and lead team members. Responsibilities include training, cash handling, and maintaining store standards. Candidates should have 1-3 years of relevant experience, preferably with an Associate's Degree. The role requires a flexible work schedule, including weekends, and the ability to lift merchandise. The position offers a pay range of $12.00-$24.33/hour.

Qualifications

• 1-3 years of relevant experience.
• Willingness to work a flexible schedule including evenings and weekends.
• General computer skills.

Responsibilities

• Lead and coordinate work activities of team members.
• Process customer payments and resolve issues.
• Train new employees and ensure compliance with policies.
• Maintain store cleanliness and assist with departmental tasks.

Skills

Customer service

Team leadership

Cash handling

Problem-solving

Education

Associate's Degree or equivalent

Tools

Cash register

Job description

A retail bookstore in Fredericton is seeking a Team Lead for Customer Service who will coordinate daily activities, assist customers, and lead team members. Responsibilities include training, cash handling, and maintaining store standards. Candidates should have 1-3 years of relevant experience, preferably with an Associate's Degree. The role requires a flexible work schedule, including weekends, and the ability to lift merchandise. The position offers a pay range of $12.00-$24.33/hour.