Team Assistant (#150-25)

Ontario Health atHome; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A home health care organization in Ontario seeks a detail-oriented Team Assistant to provide administrative support. This temporary part-time position involves managing patient data and inquiries while promoting patient-centered care. Candidates must have a Grade 12 diploma and 2+ years of related experience, with strong organizational and communication skills. Join a supportive team focused on health and wellness.

Benefits

Comprehensive compensation packages

Development opportunities

Defined benefit pension plan

Qualifications

• Minimum 2 years' related office experience.
• Advanced English communication skills are essential.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide administrative support to Care Coordinators.
• Process new referrals and patient records.
• Answer high volume of telephone inquiries.

Skills

Organizational skills

Interpersonal skills

Communication skills

Multi-tasking skills

Data-entry skills

Education

Grade 12 diploma

College diploma in health or social services

Tools

MS Word

Excel

Database software

Job description

Overview

CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant (Temporary, Part-Time; Effective Immediately to February 27, 2026; Location Any Ontario Health atHome within the Northeast), you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. Whether you work in our office, in the community, or a health care facility - you will play a lead role in providing connected, accessible, patient-centered care - and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

Responsibilities

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Advanced oral and written proficiency in English is essential.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

Edge

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Interested persons are invited to submit a cover letter and resume by October 6, 2025, at 4:30 p.m. by visiting and applying through the organization website at Careers | Ontario Health atHome