Team Administrator

Dorset HealthCare University NHS Foundation Trust; Thames Centre; On-site; CAD 40,000 - 55,000; Part time

Job summary

A healthcare organization in Thames Centre is seeking a Team Administrator to join their West and East Dorset teams. The role includes providing administrative support, managing incoming calls, and ensuring excellent customer care. Candidates must possess effective communication skills, attention to detail, and have previous office experience. Two part-time vacancies are available, and successful candidates will contribute to a committed and motivated team. This position may require some travel between locations.

Qualifications

• Experience working within a similar office environment.
• Well-developed skills in communicating effectively with clients.
• Experience of word processing and spreadsheets.

Responsibilities

• Provide administrative support to Steps to Wellbeing patients and staff.
• Manage a high volume of incoming calls at the contact centre.
• Work as part of a team and remain calm under pressure.

Skills

Good customer care communication skills

Attention to detail

Ability to cope with complex tasks

Good time management skills

Organisational skills

Education

GCSE Level English Language or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Dorset HealthCare University NHS Foundation Trust

Team Administrator

The closing date is 20 January 2026

The Trust is seeking to recruit Team Administrator/s to join the West Dorset / Purbeck and East Dorset Steps 2 Wellbeing teams.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.

We have two part time vacancies consisting of a three day vacancy for our West Dorset team and a two day vacancy for our Purbeck and East Dorset team. The successful applicant for the Purbeck and East Dorset team MUST be able to work on a Tuesday which includes a late shift on a rota basis. We would consider two part time candidates or one full time candidate with a split location over the two bases. The administrator/s will be able to ensure a confidential, efficient and comprehensive administrative service is provided to Steps to Wellbeing patients and staff. The successful applicant/s will need to be able to work one evening shift per week.

This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of incoming calls to our contact centre, occasionally handle distressed clients, and provide a high level of customer care, to join a highly motivated and committed team.

Main duties of the job

The successful applicant/s will be enthusiastic, self-motivated, and hard‑working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

There may be a requirement to travel to other locations if needed.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We're a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it's one of the reasons the CQC rated us 'outstanding' in 2021. It's also why 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000‑strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

Person Specification

Information Technology

• Demonstrates experience of word processing and spreadsheets. Good standard keyboard skills and knowledge of Microsoft Office and Microsoft Teams.
• Experience of using an electronic service user record.

Knowledge, skills and training

• GCSE Level English Language or equivalent
• Well‑developed skills in communicating effectively with clients and other professionals within and outside the NHS
• ECDL
• RSA 2 keyboard skills; audio typing and word processing or equivalent experience

Job Specific Experience

• Experience of working within a similar office environment
• Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively
• Knowledge of NHS organisation and protocols
• Knowledge of working within a team

Personal Qualities/Attributes

• Good time management skills e.g. To be able to work to tight deadlines
• Good organisational skills and ability to organise own workload
• Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met
• Professional manner in dealing with emotive material and challenging behaviour from clients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust