Systems Administrator Operations Support 9138-1412

Foilcon; Guelph; On-site; CAD 80,000 - 110,000; Full time

Job summary

A technology services company in Guelph, Ontario is seeking candidates for a contract role focused on the monitoring of OPS services and infrastructure. Responsibilities include ensuring system availability, managing incidents, and implementing change requests. Ideal candidates will have experience with ZOS mainframe systems, UNIX, Wintel servers, and Service Management Tools. Strong documentation and communication skills are essential for success in this role.

Qualifications

• Experience supporting large ZOS mainframe systems.
• Experience with Unix and Wintel servers.
• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

Responsibilities

• End to End monitoring of OPS Services and infrastructure.
• Responding to high priority requests and incidents.
• Participating in system recovery and service restoration efforts.
• Implementing change requests for platforms.
• Ensuring service level commitments are met.

Skills

zOs mainframe systems

Unix

Wintel servers

Networking peripherals

Service Management Tools (eSMT, CIT, Remedy, ITIL)

Communication skills

Documentation skills

Incident Management

Change Management

OS365 Suite

Power BI

Job description

Description

HM Note: This onsite contract role is in office at the manager's discretion and is rotational onsite work in Guelph, Ontario. Candidates resume must include first and last name.

Deliverable

Infrastructure Services

Key Responsibilities

• End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time-sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.


• Responding to high priority requests and Incidents.


• Participate in system recovery and service restoration efforts and meetings.


• Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.


• Initiating established recovery and or escalation procedures.


• Implementing Change requests for mainframe, midrange and network Platforms.


• Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.


• Participating in developing and delivering related training communications and procedural documentation.


• Participates in departmental initiatives such as Shift left and Agile monitoring.


• Participate in Yearly Systrust Audit. 10-Participates in semi Annual Disaster recovery exercises.

Skills

Experience and Skill Set Requirements

Evaluation Breakdown

• zOs mainframe systems - 25%

Parameters

• Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.


• Knowledge of server OS hardware components and end to end system management - 25%

Parameters

• Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.


• Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills. 5%

Parameters

• Demonstrated Incident and Change Management activities.


• Demonstrated ability for strong documentation and writing skills.


• Demonstrated experience in presentation, verbal and written communication skills.


• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters

• Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.


• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters

• Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.


• Demonstrated knowledge of OS365 Suite of products and Power BI - 5%

Parameters

• Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.

Must Have

• Experience supporting large ZOS mainframe systems.


• Experience with Unix and Wintel servers and Network Peripherals.


• demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.