System Technician

Rogers; Squamish; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a System Technician in Squamish to install and maintain Ignite services. The ideal candidate will operate test equipment and collaborate with various departments to ensure customer satisfaction. The role offers an engaging work environment with numerous perks, emphasizing growth and diversity.

Benefits

Health & well-being benefits

Paid time off for volunteering

Pension plan and Employee stock options

Generous employee discounts

Qualifications

• A valid full class-5 driver's license.
• Physically able to perform all aspects of the job including working at heights.
• Demonstrates accountability and a customer-first mindset.

Responsibilities

• Installation and maintenance of Rogers Ignite products and services.
• Operate test equipment related to maintenance of 2-way coaxial and fiber systems.
• Collaborate with internal departments to resolve customer-impacting issues.

Skills

Customer-centric focus

Technical acumen

Adaptability

Safety-consciousness

Job description

Overview

System Technician

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We are seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. This opportunity is for a System Technician working out of Bowen Island, BC, reporting to the Manager of Operations. The successful candidate will support millions of customers with Ignite high-speed Internet, Ignite TV, and home phone and assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience.

What’s in it for you

• Investing in our people and helping them reach their potential as valuable team members
• Competitive Salary
• Discounts on Blue Jays tickets, Rogers, and Fido Services; 25% off TSC items; 20% discount on wireless accessories
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities in Field Operations
• Environmental commitment
• Diversity and inclusion with groups supporting Equity including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

What you’ll do

• Installation of Rogers Ignite products and services including Internet, Home phone, and TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on Rogers offerings
• Operate test equipment related to maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Collaborate with internal departments to resolve complex, customer-impacting issues in a timely manner
• Other duties as required

What you bring

• A valid full class-5 driver’s license
• Demonstrates accountability, adaptability, and customer-first mindset
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of the job including working at heights, heavy lifting up to 100 lbs, and maneuvering through crawl spaces
• Customer-centric focus and commitment to quality control excellence
• Technical acumen and a desire to stay up-to-date on industry trends
• Safety-conscious and adherent to all safety requirements

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. A credit check and driver’s abstract may be required depending on the role.

In certain provinces (e.g., British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time

Shift: On Call

Length of Contract: Not Applicable (Regular Position)

Work Location: 1103 Magee Street (7766), Squamish, BC

Travel Requirements: Up to 25%

Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver’s Abstract

Posting Category/Function: Field Operations & Maintenance

Requisition ID: 329533

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We embrace diversity, celebrate different perspectives, and empower our people to bring their whole selves to work. All applicants will be considered, and we aim to remove barriers to equal participation. We work with candidates experiencing a disability throughout the recruitment process to ensure they have what they need to perform at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can support your success. For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

Location: Squamish, BC, CA

Perks & benefits for Rogers team members include:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Pension plan and Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*Available for full-time and part-time permanent employees, some restrictions apply

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