System Specialist (Hotline) - Biomedical Devices 1

bioMérieux; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in diagnostic solutions is seeking a System Specialist in Montreal to provide technical support to customers on diagnostic test systems. The ideal candidate will possess a degree in biomedical engineering or related fields and have excellent communication skills in French and English. Responsibilities include complaint handling, customer satisfaction support, and conducting trainings. Join a committed team in a rapidly growing environment.

Benefits

Opportunities for professional development

Stimulating work environment

Qualifications

• 3 years of troubleshooting experience in biomedical, electrical, electronic or computer systems preferred.
• Meticulous and well-organized with strong analytical skills.

Responsibilities

• Provide technical support to internal and external customers on diagnostic test systems.
• Ensure customer satisfaction by providing excellent phone and email support.
• Support new product launches and conduct trainings for customers.

Skills

Biotechnology

Electronics

IT

Excellent communication skills (fluent in French and English)

Customer service acumen

Analytical skills

Time management skills

Education

University degree or college diploma in biomedical engineering, electronics, electrical engineering or related field

Tools

MS Office Suite

Salesforce

Job description

Overview

bioMérieux is a world leader in the field of in vitro diagnostics for over 55 years, conceiving, developing, producing and marketing diagnostics solutions (systems, reagents, software and services) for clinical and industrial applications to determine the origin of disease or contamination and improve health outcomes and consumer safety. bioMérieux operates in 44 countries and serves more than 160 countries through a network of distributors. Corporate headquarters are located in Marcy l'Étoile, near Lyon, France. Joining bioMérieux means being part of an innovative company with a long-term vision, committed to public health and guided by a humanist corporate culture. The company offers opportunities for professional development and employs about 12,000 people. Location: Montreal, Quebec.

Primary Purpose and Overall Objective of the Job

Provide technical support to internal and external customers on diagnostic test systems marketed by bioMérieux. The System Specialist promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment. Be a member of a high quality team of application and system specialists that will promote the service image, reputation and customer satisfaction necessary to support sales goals and objectives.

Main Accountabilities

• Complaint handling in compliance with corporate procedures
• Ensuring customer satisfaction by providing excellent phone and email support
• Recognizing that the hotline is an integral part of the Customer Service department and as such will require close collaboration with the Field Service Representativ es (FSR) and Technical Manager
• Supporting 4 time zones across Canada
• Participating in meetings and new product launch
• Conducting trainings for internal and external customers when required
• Supporting the launch of new products
• Acquiring knowledge of highly specialized products

Typical Studies-Experience, Skills and Qualifications

• Studies – Experience
  • A university degree or college diploma in biomedical engineering, electronics, electrical engineering, or related field required
  • 3 years of troubleshooting experience in biomedical, electrical, electronic or computer systems preferred
  • Computer skills are an asset including but not limited to MS Office Suite tools and CRM (Salesforce)
• Skills and Qualifications
  • Biotechnology/Electronics/IT
  • Knowledge of Canadian healthcare system
  • Excellent communication skills (fluent in French and English)
  • Customer service acumen / teamwork oriented
  • Meticulous and well-organized
  • Strong analytical and time management skills
  • Ability to work in a fast-paced team environment

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that offers a stimulating and inspiring work environment. Our internal mobility policy provides opportunities for employees to blossom throughout their career while respecting individual talents and development. bioMérieux offers diverse professions and cross-functional career paths within an international company that values talents from diverse backgrounds and a shared mission to improve public health.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA