System Administrator

Medavie; San Juan de Terranova; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Newfoundland and Labrador is looking for a System Administrator to support and administer various server solutions. The role involves server administration, user management, and troubleshooting technical issues. Candidates should have a minimum of five years in IT, strong communication skills, and experience with Azure and Windows environments. This is a permanent role with a commitment to diversity and employee growth in a supportive work culture.

Benefits

Comprehensive benefits

Opportunities for professional growth

Supportive leadership

Qualifications

• Minimum of five years experience in the IT industry.
• Experience administering Windows workstations and servers.
• Strong interpersonal skills and good phone skills.

Responsibilities

• Perform server administration tasks and manage user/group permissions.
• Respond to technical assistance requests and troubleshoot issues.
• Design, implement, and support Microsoft Azure and O365.

Skills

Server administration

User/group administration

Microsoft Azure

TCP/IP networking

Data backup/recovery

Problem-solving

Communication

Education

Post-secondary education in Computer Science or IT

MCS Certification

Tools

Windows Servers

Microsoft SQL Server

Cherwell

Job description

Position Type

Permanent

Closing Date

2026-01-11

Full careers. Full lives.

Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting and Role Overview

Reporting to the Manager, IT Core, the System Administrator supports a wide array of servers, network, and critical solutions through the Medavie Health Services group of companies. The position plays a key role in the design, planning, documentation, budgeting and building of both contract and critical contract applications and highly available solutions. This position requires strong technical, quality assurance, analytical, documentation and relationship skills, time management, multitasking, process orientation and an inquisitive “can do” attitude.

Responsibilities

In this role you will be responsible for performing server administration tasks, including user/group administration, security permissions, group policies, print services, researching event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. You will respond to requests for technical assistance in person, via phone, and electronically using remote support tools; create and manage automated business systems based on stakeholder needs using corporately approved technologies; manage the internal document sharing platform; provide Tier 2/3 support to operational systems, including troubleshooting user issues, software configuration and upgrades; diagnose and resolve software, hardware, and networking problems; modify commercial programs/software/hardware and customize them for internal needs; purchase equipment and software through approved vendors; assist staff with installation, configuration and ongoing usability of laptops, desktops, printers, peripheral equipment, and software; design, implement and support Microsoft Azure, O365, update management and other Azure features; and perform all other duties as assigned.

Professional Qualifications & Competencies

• Have successfully completed a post-secondary education, preferably in computer science, information technology or have equivalent experience.
• Possess a minimum of five years experience in the IT industry, in a System Administrator or equivalent capacity with four to five years experience administering Windows workstations and servers.
• Possess the certification as MCS or willing to work towards.
• Possess A+ Certification (or equivalent on the job training experience).
• Have additional training in IT and Computer Aided Dispatch systems which would be an asset.
• Have knowledge of incident tracking applications such as Cherwell is considered an asset.
• Possess the ability to organize and manage distributed servers, understanding of TCP/IP and other LAN/WAN expertise.
• Understand MS Office Suite software, TCP/IP networking, Internet, firewall technologies, databases and database administration including Microsoft SQL Server.
• Possess experience in cloud computing as well as experience with databases, networks (LAN, WAN) and patch management.
• Possess knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
• Have strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally, has good phone skills.
• Have knowledge of Excel and how to manipulate data for reporting.
• Possess superb collaboration, interpersonal, and communication skills.
• Have advanced analytical and problem-solving abilities with the ability to identify issues and root causes with resolution implementation.
• Possess excellent organizational and time-management skills.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the well‑being of Canadians so that every life can be lived to the fullest.

We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the well‑being of Canadians, join our team.

What it's like to work with us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well‑being and making a meaningful impact on the lives of our employees and the communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job – you'll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail].