Switchboard Operator - (220194)

Island Health; Victoria; On-site; CAD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Victoria is seeking a Switchboard Operator responsible for managing incoming calls and ensuring communication across multiple care sites. The ideal candidate should have Grade 12 education and at least one year of related experience. Key skills include effective communication and the ability to operate necessary equipment. This position plays a crucial role in maintaining patient and staff safety.

Qualifications

• 1 year recent related experience or an equivalent combination of education, training, and experience.
• Physical ability to perform the duties of position.

Responsibilities

• Operate a computerized phone system to receive and direct calls.
• Monitor various alarms and respond to emergency situations.

Skills

Keyboarding at 45 wpm

Effective verbal communication

Effective written communication

Interpersonal skills

Organizational skills

Equipment operation

Education

Grade 12

Job description

Overview

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology, public address systems, and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.

Qualifications

Education, Training And Experience

Grade 12 and one (1) year\'s recent related experience or an equivalent combination of education, training, and experience.

Skills and Abilities

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of position.
• Ability to organize work.
• Ability to operate related equipment.