Support Coordinator

Nashville Public Radio; Canada; Hybrid; CAD 89,000 - 104,000; Full time

Job summary

A global creative community organization seeks a Support Coordinator to facilitate tech support and communication for volunteers. This role focuses on ensuring effective problem-solving and support for events across various platforms. Candidates should have a passion for community building and technology, along with experience in customer service. The position offers flexible working conditions, a salary range of $65,000 to $75,000, and a commitment to diversity and inclusivity.

Benefits

Three weeks vacation

Health and dental insurance

Professional development stipend

Qualifications

• Experience in customer support, community management, or event operations is a must for this role.
• Effective communication skills, especially under pressure.
• Ability to juggle multiple tasks without losing track.

Responsibilities

• Support volunteer organizers globally in navigating tools.
• Manage and troubleshoot community inquiries via Help Scout and Slack.
• Create and update guides that empower users.

Skills

Tech-fluent

Organized and detail-oriented

Resourceful

Empathetic and patient

Curious, self-directed, and solution-oriented

Tools

HelpScout

Slack

Google Workspace

Klaviyo

Job description

What is CreativeMornings?

CreativeMornings is the world’s largest face‑to‑face, creative community. A beloved organization that gathers 20k creatives online and in‑person in 200+ cities and 70+ countries, every month, for free.

Our events are volunteer‑led and fueled by radical generosity. Since 2008, CreativeMornings has provided an accessible and loving place for creative communities around the world to meet‑up: to learn, to connect, and to get inspired.

About the Role

At the heart of CreativeMornings is a network of generous volunteers who gather their local creative community for connective, generous, free events, every month. The Support Coordinator helps make sure they feel supported, connected, and equipped to thrive.

You’ll be the go‑to person for all things tech support at CreativeMornings—supporting our global network of volunteer organizers and community members as they navigate our event platforms, website, and community tools. You’ll troubleshoot, test, and improve the systems that keep our global community connected.

You’ll join our small but mighty HQ team on the Community & Product side, helping our 200+ local chapters operate with confidence and care.

While we welcome applicants from anywhere in the USA, we have a strong preference for candidates based in New York City who can join us in the office two days a week.

What you’ll do

Though your day‑to‑day will vary, your primary responsibilities will include:

• Supporting our volunteer organizers around the world—helping them navigate tools, troubleshoot challenges, and celebrate wins.
• Managing and troubleshooting inbound questions from our community, including but not limited to attendees, newsletter readers, and website visitors through channels like Help Scout and Slack.
• Assisting our CreativeGuild customers with their membership and billing questions.
• Maintaining clear and caring communication, always centered in empathy.
• Spotting patterns or recurring issues and helping us improve how we document and share information.
• Collaborating with our product and design teams to track site bugs, log feedback, and help keep our digital tools humming.
• Creating and updating guides, templates, and FAQs that empower our community to find what they need with ease.
• Supporting HQ‑led programs or events, like CreativeMornings/NYC or special gatherings, and working cross‑functionally across teams.

You’ll be part of the connective tissue that holds a global network together.

Who You Are

You’re someone who finds joy in helping others work through challenges and finding their way forward. You’re thoughtful, calm under pressure, and you know how to communicate clearly and kindly—even when solving a tricky problem.

You might describe yourself as:

• Tech-fluent Comfort and ease with technology is a must. You will be supporting our community in navigating our tech platforms, websites, and tools. You love understanding how things work under the hood and you pick up new tools quickly (HelpScout, Slack, Google Workspace, Klaviyo).
• Organized and detail-oriented You can juggle multiple threads without losing track.
• Resourceful You believe everything is figure‑outable and you like to do a lot of your own problem solving before bringing it to others.
• Empathetic and patient You meet people where they are.
• A systems thinker You like turning repeated questions into better documentation.
• Curious, self‑directed, and solution‑oriented You identify opportunities for improvement and propose ways to make it better.
• Globally minded You understand that community looks different around the world—and that’s the beauty of it.

Experience in customer support, community management, or event operations is a must for this role.

What you can expect

• Fair pay. The salary range for this role is $65,000.00 - 75,000.
• Three weeks vacation. Health + dental insurance.
• A generous amount of summer Fridays.
• Professional development stipend so you can learn something new.

We believe in diversity

Inclusivity is a core tenet of CreativeMornings. We convene spaces with the guiding principle: “Everyone is welcome,” and that carries over to our workspace and hiring process. We are an equal opportunity employer and believe diversity at our company is not only a strength, but a superpower. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How To Apply

If this sounds exciting to you, wow us with an email to [e-mail]. Please send us:

• A 30-second video explaining what you would bring to this position.
• Your resume.
• A one-page cover letter that includes an answer to the questions: “Why CreativeMornings?” and “Why are you a good fit for this position?”
• A joke.
• Confirm that the salary range for this position ($65,000.00 - 75,000) is within your salary expectations.

Please include “Yay CreativeMornings” in the subject line of your email so we know that you’ve read the entirety of this job description.

Deadline to apply is Dec 15, 2025, end of day.