Support Analyst

Cynet Systems; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A technology solutions provider in Toronto is seeking a Conversation Designer to develop and test chat conversation flows and ensure intuitive user interactions. The ideal candidate has at least 2 years of experience in linguistic analysis and conversation design. The role requires strong creative and writing skills, as well as teamwork and communication abilities. Competitive salary and opportunities for innovation are offered.

Qualifications

• Minimum 2 years of experience in linguistic analysis or conversation design.
• Exceptional creative thinking and writing skills required.
• Team player with excellent interpersonal skills.

Responsibilities

• Design and test chat conversation flows and user journeys.
• Liaison with the delivery team to ensure intuitive conversations.
• Develop mockups and creative prototypes for testing.

Skills

Creative thinking

Writing skills

Persona building

Interpersonal skills

Job description

Job Description

Responsibilities

• Translation should factor in user personality character tone meaning not literal translation and human user interactions
• Responsible for Designing and testing of chat conversations flows and user journeys based on different bot personas
• Thinking of different ways in which a user can speak with a Human or Bot agent
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding
• Develops mockups flows redlining and other creative prototyping related items
• Sign off testing after defects are resolved.

Experience Required

• Exceptional creative thinking writing and persona building skills.
• 2 years experience in linguistic analysis Conversation design copy editing or similar role preferred in Content development roles.
• Innovative thinker with the ability to come up with creative solutions.
• Team player with excellent interpersonal skills and ability to influence collaborate and communicate to internal resources and external vendors.

Nice to Have Skills

• Knowledge of insurance domain industry.
• Familiarity with chatbots voice enabled devices or other conversational channels.
• Familiarity with social channels like Slack FB Twitter Skype MS Teams etc.
• Storyteller and editorial mindset with an ability to predict audience preferences.