Supervisor Treatment Team Lead, Yaletown Animal Hospital

VCA Animal Hospitals; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading veterinary care provider in Vancouver is seeking a Supervisor Treatment Team Lead to oversee a dedicated team of veterinary professionals. This full-time role involves training, team management, and fostering a positive work environment. The ideal candidate will have strong leadership skills and experience in the veterinary sector, alongside a commitment to client and team relationships. A competitive salary and various benefits, including an RRSP program and generous pet care discounts, are offered.

Benefits

RRSP Employer 5% Match Program

Competitive wages

Medical Library access

Referral Bonus Rewards

Personal pet care discounts

Wellness apps discounts

Qualifications

• Must have experience in a supervisory role within the veterinary field.
• Strong interpersonal and communication skills are essential.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Oversee orientation and training for new team members.
• Provide support, coaching, and motivation to team members.
• Handle scheduling and ensure staff coverage.

Skills

Leadership

Team management

Conflict resolution

Communication

Coaching

Tools

Legion (scheduling software)

WorkDay (payroll system)

Job description

Overview

Supervisor Treatment Team Lead Location: Vancouver, BC

Reports To: Hospital Manager, Medical Directors

Job Summary:

The role of the Supervisor Treatment Team Lead will support, lead and direct a team of RVTs, VTs, TAs, and volunteers in a professional, supportive and kind manner while recognizing the responsibilities involved in responding to client and coworker questions. The Team Leader will also work closely with the hospital’s leadership team to promote a positive hospital image and continuously strive for the betterment of our people and the hospital as a whole. The Team Leader will work full-time (40 hours/week), in coordination with the hospital’s Leadership Team to promote a positive hospital image and continuously work towards the betterment of our people and the hospital as a whole.

Responsibilities

• Ensures all new staff members receive orientation and adequate training. Regularly check in with new staff members with regard to training and performance management with documentation.
• Provides support, coaching/mentoring and motivation to all team members by being present on the floor for various shifts and checking in with DVMs on duty regularly.
• Creates an inspiring team environment with an open communication culture.
• Leveraging the strength of the collective treatment team to grow and develop one another, building a culture of continuous improvement.
• Recognizes limitations of team or individual members and assesses what can be done to resolve the situation proactively.
• Recognizes conflict within the team and attempts to resolve it in a timely manner. Submit incident reports regarding such conflict when appropriate.
• Produces schedule (Legion) and ensures an equal/fair rotation for all treatment associates. Reduces overtime through effective scheduling.
• Coordinate vacation coverage to ensure all shifts are adequately staffed and work closely with the Leadership Team to ensure appropriate coverage. Coordinate relief coverage as necessary.
• Assists with interviewing and hiring new staff members for the team. Follow through with the onboarding process for new team members.
• Assigns time to administrative duties in partnership with the Hospital Manager.
• Attend Leadership meetings and contribute feedback and solutions while ensuring complete confidentiality.
• Listens to team members’ ideas and concerns and leads with empathy. Act as a mediator and advocate.
• Assists with conducting performance reviews for team members and gathering feedback from other hospital staff members. Implements appropriate development plans with documentation.
• Assists with Coach & Connect sessions with each team member quarterly or on an as-needed basis.
• Assists with planning regular continuing education events for the team to be held in conjunction with regular meetings or social events whenever possible.
• Update training manuals as necessary. Revise protocols, assign responsibilities to team members and recognize inefficiencies and areas for improvement.
• Manage payroll timesheets (WorkDay) for team members.
• Attends weekly Staff Meetings and prepares departmental breakout sessions when needed.

Benefits

What VCA Canada Offers

• RRSP Employer 5% Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and wellness apps

Click “Apply Now”

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