supervisor - retail

A&W Canada; Tillsonburg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fast-food franchise is seeking a Shift Supervisor in Tillsonburg, ON, to ensure excellent guest experiences while mentoring team members. The position requires exceptional guest service skills, leadership experience, and the ability to thrive in a fast-paced environment. Responsibilities include coordinating the team, exceeding operating standards, and fostering a collaborative culture. Competitive wages starting at $15.00 per hour with flexible scheduling are offered.

Benefits

Flexible schedules

Competitive wages

Collaborative culture

Qualifications

• Proven guest service skills and ability to support staff learning.
• Initiative, good judgment, and reliable decision-making are essential.
• Enjoyment in mentoring and teamwork in a dynamic environment.

Responsibilities

• Ensure excellent guest experiences by coordinating the team.
• Lead the team to exceed operating standards and financial results.
• Mentor and train team members on food preparation standards.

Skills

Exceptional guest service skills

Leadership experience

Effective communication skills

Strong interpersonal skills

Ability to multi-task

Job description

Shift Supervisor

Title: Shift Supervisor

Employer: A&W Canada

Responsibilities. The Shift Supervisor is responsible for ensuring an excellent experience for guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads the team in prioritizing guest care, delighting them with friendly service that builds loyalty. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards and financial results on their shift.

Candidate Profile. You will excel and find happiness in this job if you:

• Have proven exceptional guest service skills and know how to rally a team to deliver this to every guest on every visit.
• Enjoy mentoring people and naturally support staff in learning, including how to prepare food to standard recipes or customized for guests.
• Embrace change and get excited to rally the team to implement new innovations from A&W.
• Have a knack for dealing well with a variety of people.
• Have initiative, good judgment, and decision making; you are also responsible, reliable, and honest.
• Love working in a team and partnering to get the job done in a dynamic fast‑food environment.

Abilities.

• Excellent guest service
• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Effective communication skills
• Ability to multi‑task
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

Working Conditions.

• Fast‑paced environment
• Diverse environment with many personalities and attitudes
• Cohesive teamwork with co‑workers
• Handling hot products and equipment
• Use of cleaning materials and chemicals
• Noisy environment
• Handling sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements.

• Stand for extended periods (up to 8 hours)
• Lifting heavy boxes up to 50 lbs occasionally
• Engaging in repetitive tasks such as preparing/assembling orders, products, and regular cleaning of the facility
• Maintain mental alertness for safety of self, co‑workers, and guests
• Maintain good personal hygiene and appropriate uniform
• Handle stressful situations

Benefits & What We Offer. We pride ourselves on our food, provide flexible schedules, competitive wages, and a collaborative culture focused on sustainable practices and community impact.

Requirements.

• Eligible to work in Canada

Location. Tillsonburg, ON

Schedule. Full time, Permanent employment

Compensation. $15.00 to $34.00 per hour

Advertised until. 2026-01-26