SUBMITTED 11 / 26 / 2024 - IT Operations Project Manager

Horizon Computer Solutions Inc.; Winnipeg; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading IT solutions firm in Winnipeg is seeking an IT Operations Project Manager to lead high-profile IT initiatives. Responsibilities include overseeing IT operations, optimizing processes, and managing projects while working closely with senior leadership. Ideal candidates should have senior-level experience in IT management, preferably within the insurance sector, hands-on ITOM experience, and strong vendor management skills. This role offers the chance to make meaningful improvements to IT service management.

Qualifications

• Senior level IT executive experience in workers’ compensation or insurance industry.
• Experience leading IT organization design in collaboration with HR.
• Hands-on experience with ITOM patterns.

Responsibilities

• Oversee the implementation of ITOM, monitoring progress and addressing IT maturity.
• Establish foundational IT processes to improve IT efficiency.
• Lead job description development and facilitate stakeholder reviews.

Skills

ITOM patterns

IT service management

Azure Cloud

Modern workplace technology

Vendor management

Project Management Institute (PMI) methodology

Job description

Overview

Join to apply for the SUBMITTED 11 / 26 / 2024 - IT Operations Project Manager role at Horizon Computer Solutions Inc.

The IT Operations Consultant will lead several high-profile initiatives, focusing on IT operations, organizational design, IT service management, and modernization efforts including cloud and modern workplace enablement.

Responsibilities

• Oversee the implementation of the ITOM (service-optimized); monitor progress and address gaps in IT maturity, capabilities, and operating effectiveness.
• Establish foundational IT processes (ITOM) based on prioritized gaps to better fulfill business expectations and improve IT efficiency.
• Plan and execute IT organizational structure and functional design enhancements based on target state model, new/updated role definitions, and evolving business requirements.
• Lead job description development and modification of IT roles; facilitate stakeholder reviews (HR, Joint Job Evaluation Committee) and support talent acquisition and recruitment.
• Track and report divisional headcount against the workforce plan in alignment with priorities and initiatives.
• Monitor IT capacity utilization and identify optimization opportunities to balance run vs grow needs of the business.
• Support collaboration, communication, and engagement improvements through coaching, mentoring, and upskilling of internal IT staff and leadership.
• Act as a trusted advisor to the CTO on IT strategy, priority initiatives, service improvements, and optimization opportunities.
• Oversee planning and implementation of foundational technology capabilities including cloud, integration, and data work streams; provide guidance and address risks.
• Support the implementation of cloud strategy and roadmap initiatives including Azure landing zone, cloud operating model, production readiness, and pilot migrations.
• Lead a cross-functional team to deliver complex IT risk mitigation initiatives in a senior leadership capacity.
• Oversee modern workplace enablement of MS Office 365 including Exchange Online and SharePoint migrations, plus OneDrive and MS Teams implementation.
• Collaborate with stakeholders to identify and prioritize IT project/portfolio requirements and deliverables.
• Support IT risk governance, project integration, and dependency management across multiple work streams.
• Manage project/portfolio risks and issues; provide regular updates to executives and senior leadership as required.
• Manage and track IT resourcing across the portfolio including staff augmentation and procurement of external services to achieve outcomes.
• Build and maintain strong relationships with external vendors and stakeholders involved in project delivery across the portfolio.
• Coach and mentor IT project teams to meet expected competency and performance outcomes.

Qualifications and Experience

• Senior level IT executive (director or above) experience in workers’ compensation or insurance industry, responsible for critical IT operations, end user services, and IT service management.
• Hands-on experience with ITOM patterns including design and implementation of the "Pattern Three–Service Optimizing Operating Model".
• Experience leading IT organization design and defining new/modified roles in collaboration with HR and other stakeholders.
• IT capability development and process improvement experience in a complex public sector environment.
• Senior IT leadership and governance experience delivering complex multi-year projects/portfolios including technology remediation and change initiatives.
• Azure Cloud infrastructure enablement, migration and operational management oversight experience.
• Modern workplace technology enablement and operational management including Office 365 delivery, Exchange Online, SharePoint migrations, OneDrive, and MS Teams implementation.
• Ability to coach and develop internal IT staff for improved engagement, performance, and career development.

Preferred / Assets

• Strategic vendor management experience including supplier governance and negotiations.
• Ability to build and maintain strong relationships with internal and external stakeholders.
• Experience with Project Management Institute (PMI) methodology and PMP certification.
• Ability to manage competing demands, multiple priorities, and changes in direction seamlessly.
• Excellent communication, consultation, and mediation skills for addressing complex issues.