Studio Coordinator

DiveThru app; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A mental health services provider in Edmonton seeks a part-time Studio Coordinator to support clients with bookings and inquiries. Candidates should have office administration or customer service experience and a passion for mental health. The role includes monitoring front desk activities and ensuring accurate client documentation in a welcoming environment. The position offers flexible hours and a compensation of $20/hour.

Benefits

Automatic annual pay increases

Professional development workshops

Community Impact Program

Advancement opportunities

Qualifications

• Experience working in office administration, healthcare, or customer service.
• Interest in learning more about and promoting mental health.
• Ability to maintain highly confidential correspondence.

Responsibilities

• Monitor all front desk activities, bookings and inquiries.
• Support clients in matching to their best-fitting therapist.
• Ensure client forms are completed accurately and timely.

Skills

Office administration experience

Customer service experience

Strong interpersonal skills

Attention to detail

Ability to multitask

Ability to maintain confidentiality

Education

Certification in office or business administration

Courses related to psychology or mental health

Job description

Are you passionate about connecting with people and making a meaningful impact on the mental health of your community? Do you bring administrative experience to the table?

If you’re still reading, it means you’re the perfect fit! Sooo... Hi! We're DiveThru. We're on a mission to ensure no one struggles alone. Through our in-person studios and online platform, we connect today's generation with a modern therapy experience.

We’re looking to add a part-time Studio Coordinator to our DiveThru Crew.

We’re looking for someone who understands the importance of mental health and is excited to put their administrative experience to good use!

Here’s What You’ll Get By Joining Our Team:

• Automatic annual pay increases to recognize your continued contribution and growth in the role
• Ability to attend professional development and mental health related workshops
• The opportunity to be a part of a growing company with advancement as we continue to grow
• Ability to participate in our Community Impact Program - a program that pays you to volunteer with your favorite charity once a quarter

Ready to join us? Okay, let’s talk about the official stuff:

Your General Responsibilities:

• Monitor all front desk activities, bookings and inquiries
• Support clients with matching to their best-fitting therapist
• Support clients with payment, direct billing, scheduling, and app features
• Ensure client forms are completed accurately and in a timely manner
• Contact clients who require follow up or reminders
• Be in regular communication with therapists and the studio team to ensure client booking, matching, and payment processes are going smoothly
• Stay up-to-date with studio updates and processes by attending team meetings or staying connected with the Studio Manager & Counselling Lead
• Support with maintaining a clean and welcoming studio environment

Your Skills:

Our ideal candidate brings the following to the table:

• Experience working in office administration, healthcare, or customer service
• Interest in learning more about and promoting mental health
• Strong interpersonal skills, attention to detail, and ability to multitask and think on your feet
• Thrives when working with people of diverse backgrounds
• Ability to maintain highly confidential correspondence, filing, and telephone communication.

Considered A Plus:

• Certification in office or business administration studies or a healthcare-related field
• Completed courses related to psychology or mental health (e.g. suicide intervention training)

Compensation

The hourly rate for this role is $20/hour.

Hours of work

This is a part-time role. We are looking for someone with flexible availability (including evenings and weekends).

Location

This role will be required to work out of any of our greater Edmonton area based locations (Whyte Ave, Central Edmonton, St. Albert, Windermere).

The Next Steps

Read the job posting a couple of times to ensure this position is the right fit for you! When you're ready to apply, please attach your cover letter and resume - please include the following information in your cover letter:

• Are you a dog or a cat person?
• Why are you the perfect fit for DiveThru?
• What days are you available to work?
• How many hours per week are you available to work?
• Are you able to work at any of our locations?

How We Hire

It’s our incredible DiveThru Crew that truly defines us! We're united by one common mission: to ensure no one struggles alone. DiveThru proudly stands as an equal opportunity employer. We're all about celebrating each person and the unique intersections of their identities. Why? Because we firmly believe that diverse and inclusive teams don't just make us better decision-makers; they spark the innovation needed to best serve our community. If you need reasonable accommodations during the application process, we've got your back. Let's collaborate to meet your needs because we're committed to supporting you every step of the way. Our inclusive work environment is a source of celebration, and we encourage folks from all backgrounds and perspectives to apply. Your uniqueness is what makes us thrive!