Student Life Representative (Milton)

Conestoga Students Inc.; Kitchener; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A student association organization in the Region of Waterloo is seeking a Student Life Representative to enhance student engagement by providing quality customer service and organizing events. The ideal candidate will have strong interpersonal skills and a commitment to supporting student success. This role offers approximately 10-15 hours of work per week at a competitive hourly wage of $23.35.

Benefits

Competitive Wages

Paid Sick Days

Culturally significant event time off

Discounts at food outlets

Employee engagement activities

Qualifications

• Understanding of CSI’s services.
• Customer service skills.

Responsibilities

• Provide quality customer service to students.
• Communicate CSI services and events.
• Respond to student and staff inquiries timely.
• Track client inquiries and feedback.
• Assist in creating reports.

Job description

Overview

Position: Student Life Representative

Location: Conestoga College – Milton Campus (as assigned; may be eligible to work at other locations or virtually as needed)

Reports to: Member Support Associate; or, in their absence, the Member Support Supervisor

Start Date: November 25th, 2025

Time Requirement: 10-15 hours/week; max 20. (some evenings and weekends may be required)

Hourly Wage: $23.35

Company Overview

Conestoga Students Incorporated (“CSI”) was founded in 1973 and is the official student association representing more than 21,000 students at all Conestoga College campuses. All full-time fee-paying students are the owners and customers of CSI, and we are dedicated to serving the students to the best of our ability.

CSI’s mission is to enhance student satisfaction and success by providing a variety of student services at a cost justified by the results. To achieve this mission, we are working to ensure students have access to skills development.

Why Join Us?

CSI is a team of enthusiastic individuals ready to assist students in their academic and professional ventures. CSI is committed to supporting its team members every step of the way through active coaching, and opportunities to develop the necessary skills for all professional fields.

CSI’s student employees also have access to:

• Competitive Wages
• Paid Sick Days
• Paid time off to observe culturally significant events
• Discounts at our food services outlets
• Employee engagement activities

For more information on what we do and the services we offer, please check out our website at: conestogastudents.com

Position Overview

The Student Life Representatives are highly knowledgeable peers who are at the forefront of promoting and providing CSI’s student services and events at all campuses of Conestoga College. Although many duties relate to servicing student needs in the Service Hub area, Student Life Representatives also support and execute engaging promotions- and event-based activities. A high level of customer service and empathy is expected; Student Life Representatives must remain respectful, courteous, and professional at all times when servicing clients.

This position reports directly to the Member Support Supervisors/or Manager. In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Member Support Supervisor. It is also important that the Student Life Representative works closely with the Member Support Supervisor to ensure that they are up-to-date on the basic overall operations of CSI’s services. In all activities, it is crucial that the Student Life Representative recognizes that service to students is a top priority.

You will learn to:

• Navigate various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care
• Address typical human resource management issues as they relate to the administrative professional functions supporting the organization’s goals and strategic objectives
• Utilize technology and tools for communication, collaboration, information management, data analytics and decision support
• Execute small-scale events and activities to meet organizational and/or client needs
• Propose strategies that support intercultural awareness and inclusion to create events that meet the needs of diverse populations
• Participate in marketing activities to promote company services, events, and activities
• Promote event and service information through a variety of methods to meet established objectives

Duties and Responsibilities

SERVICES

• Provide quality customer service to the students of Conestoga College, adhering to the CSI Customer Service Standard
• Communicate CSI services, funding services, and events to the client base
• Respond to student and staff inquiries in a timely manner, directing client questions to the appropriate person
• Track all client inquiries, feedback, and concerns on the inquiry tracking spreadsheet
• Work closely with the Member Support Associate/Coordinator, reporting the status of CSI’s services operations
• Assist the Member Support Supervisor or the Member Support Associate in creating monthly counts and end-of-semester reports
• Complete clear, accurate, and legible shift reports at the end of each shift
• Open and close the Service Hub and ensure that closing checklists are completed
• Ensure a high standard of health & safety, cleanliness, and sanitation in all work areas at all times
• Inventory control of supplies and materials, including ordering, monitoring, completing damage reports, researching new products and services to be offered, etc.
• Implement continuous improvements to services offered by CSI to ensure operations meet the needs of students
• Assist in the planning, implementation, and execution of support service programming at Conestoga College
• Assist in research projects for the Member Support Team, as needed
• Attend regularly scheduled meetings with the Member Support Associate/Coordinator
• Attend monthly staff meetings
• As needed, provide coverage at the gaming lounge: rent out movies, video games, gaming consoles, controllers, boardgames, card games, etc. to students; control multimedia volume levels; monitor all activities within the Lounge space; open and close the gaming lounge area

EVENTS

• Assist with the execution of on- and off-campus student activities, events, and programming to ensure students are involved, engaged, and informed
• Perform event-related duties and tasks as assigned to ensure a seamless execution of events (tasks vary per event but could include any combination of: set-up, tear-down, food service, cash handling, face-to-face interaction with students, assisting entertainers & vendors, acting as a stage hand, and other duties as assigned)
• Frequently lifting and moving objects of up to 50 lbs
• Distribute prizes and Frosh Kits, and assist in the setup and tear-down of such distribution events
• Organize and track inventory, including ordering shelving, etc.

OTHER GENERAL DUTIES

• Work in accordance with corporate by-laws, policies and procedures, particularly to the CSI Mission Statement
• Practice professionalism and impartiality when handling sensitive personal information
• Maintain confidentiality for business practices
• Strict adherence to Health & Safety laws, policies, and procedures
• Work in an organized manner where detail, accuracy, and confidentiality are critical
• Attend meetings and committees when required
• Work with members of the College to build strong relationships between CSI and Conestoga College
• Mandatory attendance at monthly staff meetings and CSI-related training days
• Other duties as assigned

QUALIFICATIONS

• Must be enrolled full-time at Conestoga College and be a fee-paying student
  • Candidates must also be able to demonstrate the following:
  • Understanding of CSI’s services
  • Comprehension of instructions and information relating to CSI’s services
  • Customer service skills

STUDENT ELIGIBILITY

All students in this position must:

• Be in a full-time degree, diploma or certificate program at Conestoga College
• Maintain a full-time course load. Part-time studies may be allowed for students who are registered with Accessibility Services and require a reduced load
  • For Spring term positions (May to August), students must be returning to full-time studies in the Fall term in order to be eligible.
• Have a valid Social Insurance Number

International students must:

• Hold a valid Canadian study permit that allows on-campus employment
• Adhere to all requirements stated on their study permit
• Adhere to all Canadian student visa requirements

Working Conditions

Physical Demands

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. Long hours will also be spent standing, walking, and lifting/carrying objects of up to 50 lbs.

Environmental Conditions

This position performs work primarily in a busy, open area office and is faced with frequent interruptions and meetings with others on a regular basis. Occasional travel between campuses may be required. Some work may be required after office hours and on weekends. Work may be occasionally performed outdoors as weather permits.

Sensory Demands

This position will require long periods of intense concentration in the face of frequent distractions. The incumbent must also spend long hours on the computer entering information which requires visual focus, attention to detail, and high levels of accuracy. This position will at times be subject to loud noises and bright lights.

Mental Demands

This position will be expected to manage and meet multiple competing deadlines. The incumbent must also be able to deal with a wide variety of people on various issues.

How to Apply

Application Materials

To have your application considered, you must prepare the following Application Materials:

• A resume, letter, or audio/video recording that provides the following information:
• • Why you are interested in this position
  • What skills and/or experiences you have that you feel would be helpful in this position
  • Whether you are willing and able to perform work at other campuses
• Your schedule of availability for work shifts

Instructions

If you are interested in this opportunity, please review the company website and apply through Bamboo HR at conestogac.bamboohr.com/jobs/view.php?id=16, providing all of the above Application Materials. If you are an international student, please also provide a copy of your Study Permit allowing for on-campus employment during the upcoming academic term.

Accessibility, Diversity & Inclusion

Conestoga Students Inc. is committed to providing equal opportunity for employment without regard to any prohibited ground of discrimination. If you anticipate any need for accommodations for disabilities in the process of applying, interviewing, or working, please feel free to let us know at [e-mail] as soon as possible and at any time so that we are most equipped to provide a barrier-free experience.