Student Crisis & Support Case Coordinator

University of Toronto; Toronto; On-site; CAD 97,000 - 125,000; Full time

Job summary

A leading academic institution in Toronto is seeking a Student Support Case Coordinator to manage support for students in crisis. The Coordinator will be the first point of contact, providing consult for faculty and staff, determining if situations are life-threatening, and connecting students to relevant resources. The ideal candidate will have a Master's degree in Social Work, Nursing, or Education and extensive experience in mental health. This term position ends in March 2027 and offers a full-time schedule with competitive compensation.

Qualifications

• Minimum five years related experience in University or health care setting.
• Extensive experience with mental health and illness.
• Able to exercise patience, tact, judgment, and discretion.

Responsibilities

• Provide initial consult and support for faculty and staff regarding students in crisis.
• Determine life-threatening situations and apply appropriate interventions.
• Foster positive relationships with campus resources.

Skills

Excellent written and verbal communication skills

Good judgment and sensitivity

Ability to communicate effectively

Keyboarding skills and working knowledge of relevant software

Demonstrated ability to relate to students

Team player

Education

Master's Degree in Social Work, Nursing, or Education

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Job description

A leading academic institution in Toronto is seeking a Student Support Case Coordinator to manage support for students in crisis. The Coordinator will be the first point of contact, providing consult for faculty and staff, determining if situations are life-threatening, and connecting students to relevant resources. The ideal candidate will have a Master's degree in Social Work, Nursing, or Education and extensive experience in mental health. This term position ends in March 2027 and offers a full-time schedule with competitive compensation.