Strategic Solutions Engineer

GitHub, Inc.; Remote; CAD 100,000 - 130,000; Full time

Job summary

A leading software development platform in Canada is seeking a Strategic Solutions Engineer to provide technical sales support for enterprise customers. The ideal candidate will have extensive experience in technical consulting, act as a trusted advisor to clients, and possess strong problem-solving skills related to software delivery. This remote position offers competitive pay, growth opportunities, and excellent benefits, while advocating for customer needs and aligning product offerings with their business goals.

Benefits

Competitive pay

Generous learning and growth opportunities

Excellent benefits

Qualifications

• 10+ years of experience in technical consulting or related role.
• Ability to identify and solve technical challenges in software delivery.
• Willingness to travel up to 25% when needed.

Responsibilities

• Act as a trusted advisor to customers, addressing their technical challenges.
• Conduct product demos tailored to customer scenarios.
• Lead all technical aspects of the sales cycle from discovery to execution.

Skills

Technical consulting

Problem-solving

Customer advocacy

Enterprise software development knowledge

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field

Tools

Git & GitHub

Continuous Integration/Continuous Delivery (CI/CD)

Job description

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, Ontario Canada

Overview

GitHub helps companies and organizations succeed by allowing them to build better software, together. We're looking for experienced Strategic Solutions Engineers in Canada to provide technical sales support for our strategic enterprise customer base.

Our Strategic Solutions Engineers are responsible for the technical relationships with customers and prospects, working as trusted advisors to remove technical objections and creatively address pain points in a customer’s SDLC. They will work internally with sales, product development, and industry experts to identify solutions that meet customers’ business needs and drive digital transformation initiatives. They advocate for customer interests and align our offerings to meet customer goals effectively, and proactively maintain broad knowledge of GitHub's product landscape and solutions.

We're extremely passionate about the quality of our work. If you are technically sharp, business minded, and people oriented, you might be a fit for this role!

Responsibilities

Customer and Industry Insights

• Industry and Product Knowledge: Maintain an up-to-date understanding of GitHub’s product landscape, emerging trends in developer tools (e.g., Generative AI), and customer‑specific challenges. Provide coaching and insights to internal teams based on industry expertise.
• Proactive Customer Advocate Gather and share customer feedback internally to advocate for their needs and influence GitHub’s product roadmap. Address customer pain points by leveraging a strong understanding of GitHub’s extensible platform and integrations.

Trusted Advisor

• Be a strategic advisor: Act as a technical advocate and advisor, guiding customers through complex technical scenarios, including migrations from existing tools. Establish relationships with key decision‑makers, offer strategic advice on secure software development practices, and communicate the benefits of embedding DevSecOps and AI throughout the customer’s technology landscape.
• Showcase our products: Conduct (live) demos of GitHub’s products, integrating broader industry trends (e.g., AI, DevSecOps) and tools into tailored customer scenarios.

Technology Strategy Formulation

• Lead the Technical Sales Process: Own all technical aspects of the sales cycle, from discovery to qualification to proof‑of‑concept design/execution, and ensure a smooth transition to post‑sales teams.
• Identify Customer Requirements: Synthesize customer business and technical needs, align them with GitHub solutions, and support digital transformation goals through innovative product features and best practices.

Customer Enablement

• Drive Customer Readiness: Leverage technical resources and enablement programs to accelerate customer adoption and integration of GitHub’s solutions during the pre‑sales process and communicating customer’s technical goals to guide post‑sales teams to successful outcomes.

Marketing

• Support Industry Events and Marketing: Contribute to the creation of technical content for marketing initiatives, and actively participate as a speaker at industry events and conferences in Canada and the USA (when required), showcasing GitHub’s capabilities and sharing best practices with the broader community.

Sales Partnership

• Collaborate on Strategy: Build joint strategies with enterprise sales, customer success, Field CTO, and product teams, leveraging deep industry insights to drive product adoption and enhance customer experience.

Qualifications

Required/Minimum Qualifications:

• 10+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
  • OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
  • OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
  • OR equivalent experience.
• Ability to identify and solve technical and business challenges related to software delivery.
• Ability to travel up to 25% when needed.

Additional or Preferred Qualifications:

• 6+ Years Experience working in a technical pre‑sales, customer facing role, with Large Strategic Canadian customers.
• Demonstrable knowledge of the enterprise Software Development Lifecycle (SDLC) with domain knowledge in the following:
  • Usage of AI in the SDLC including Generative AI coding assistants and agentic tooling.
  • Source Control Management (SCM) including Git & GitHub workflows, and the value of DevOps & DevSecOps.
  • Continuous Integration and Continuous Delivery (CI/CD) architecture, tools and workflows.
  • DevSecOps, including software composition and security analysis, SAST/DAST tooling, and common patterns & industry trends.
• Experience working in or with large software development teams.

GitHub values

• Customer‑obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI‑powered developer platform with 150 million developers and counting. We’re also home to the biggest open‑source community on earth (and 99% of the world’s software has open‑source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote‑first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!