Strategic Service Planner: Drive Repair Projects & Quotes

Finning; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service operations company in Fort McMurray is seeking a Service Planner to manage complex repair projects from intake to completion. This role emphasizes project management, customer engagement, and operational excellence, collaborating closely with service teams to deliver high-quality outcomes. Ideal candidates will have a strong technical background, customer relationship management skills, and experience in estimating and quoting for service jobs. The position offers a permanent full-time opportunity with a competitive benefits package.

Benefits

Competitive wage

Comprehensive benefits package

Career progression opportunities

Qualifications

• 2+ years of experience in technical service, parts, warranty, or repair.
• Strong customer relationship management skills.
• Project management experience; PMP or Blue Seal certification is an asset.

Responsibilities

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
• Develop accurate estimates and quotes based on machine history and customer requirements.
• Collaborate with service supervisors and technicians to ensure scope alignment.

Skills

Customer relationship management

Mechanical aptitude

Project management

Financial acumen

Proficiency in Microsoft Office

Proficiency in Salesforce

Job description

A leading service operations company in Fort McMurray is seeking a Service Planner to manage complex repair projects from intake to completion. This role emphasizes project management, customer engagement, and operational excellence, collaborating closely with service teams to deliver high-quality outcomes. Ideal candidates will have a strong technical background, customer relationship management skills, and experience in estimating and quoting for service jobs. The position offers a permanent full-time opportunity with a competitive benefits package.