Strategic Service Design Leader

Geotab; Canada; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading provider of IoT solutions based in Canada is looking for a Lead Service Designer. In this role, you will own the service strategy, guide design efforts, and mentor other designers. The ideal candidate should have over 10 years of experience in Service Design and be proficient in tools like Figma. The company offers a flexible hybrid working model, competitive benefits, and fosters a diverse work environment. Join us to make an impact in the connected transportation sector.

Benefits

Flex working arrangements

Home office reimbursement program

Competitive medical and dental benefits

Retirement savings program

Online learning and networking opportunities

Qualifications

• 10+ years of experience in Service or Systems Design.
• Ability to lead user-centered design process.
• Proficiency in facilitation and research.

Responsibilities

• Own end-to-end service strategy and coach designers.
• Facilitate service-level conversations with leadership.
• Map customer lifecycle and diagnose systemic issues.

Skills

Service Design methodologies

Strategic leadership

Communication skills

Collaboration tools (Figma, Figjam)

Organization

Education

Bachelor’s Diploma/Degree in relevant field

Tools

Figma

Service Blueprinting

Job description

A leading provider of IoT solutions based in Canada is looking for a Lead Service Designer. In this role, you will own the service strategy, guide design efforts, and mentor other designers. The ideal candidate should have over 10 years of experience in Service Design and be proficient in tools like Figma. The company offers a flexible hybrid working model, competitive benefits, and fosters a diverse work environment. Join us to make an impact in the connected transportation sector.