Strategic Customer Success Manager, ProServe

Amazon Jobs; Toronto; On-site; CAD 99,000 - 167,000; Full time

Job summary

A global tech and retail player based in Toronto seeks a skilled professional to proactively design and implement procurement solutions for large B2B clients. This role requires deep understanding of procurement processes, experience in project management, and strong communication skills, including fluency in French. The ideal candidate will closely collaborate with cross-functional teams to ensure successful project delivery and long-term customer satisfaction. Competitive salary and benefits offered.

Benefits

Health insurance

Registered Retirement Savings Plan

Paid time off

Qualifications

• Bachelor's degree in a related field required.
• 5+ years of procurement experience required.
• Experience with change management communication plans preferred.

Responsibilities

• Develop holistic solutions tailored to customer needs.
• Design implementation plans and manage customer relationships.
• Drive user engagement and adoption post-launch.

Skills

Procurement process knowledge

Cross-functional influence

Agile methodologies

Fluency in French

Communication skills

Education

Bachelor's degree in business administration or related field

Tools

Jira

Rally

VersionOne

Taiga

Job description

A global tech and retail player based in Toronto seeks a skilled professional to proactively design and implement procurement solutions for large B2B clients. This role requires deep understanding of procurement processes, experience in project management, and strong communication skills, including fluency in French. The ideal candidate will closely collaborate with cross-functional teams to ensure successful project delivery and long-term customer satisfaction. Competitive salary and benefits offered.