Strategic Customer Success Manager: Growth & Retention Leader

Optel Group; Quebec; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading traceability solutions provider based in Capitale-Nationale, Quebec is seeking a Customer Success Manager to foster customer relationships and drive business value through our solutions. This role is essential for achieving revenue growth and maintaining long-term partnerships with clients. Successful candidates should have a strong commercial instinct, experience in Customer Success or Account Management, and be bilingual in French and English. The position offers competitive compensation and flexible working hours.

Benefits

Competitive compensation

Flexible working hours

Employee Assistance Program (EAP)

Comprehensive group insurance plan

Global presence with several continents

Qualifications

• Experience in a client-facing commercial role with complex products.
• Strong commercial instincts and understanding of customer challenges.
• Excellent relationship-building skills and ability to earn trust.
• Highly accountable and data-driven, with CRM experience.
• Bilingual in French and English.

Responsibilities

• Own and nurture long-term customer relationships.
• Identify and drive revenue growth opportunities.
• Lead customer-facing meetings and presentations.
• Monitor account health and mitigate retention risks.
• Maintain disciplined Salesforce usage and track data accurately.

Skills

Customer Success

Account Management

Bilingual French and English

Salesforce

Relationship Building

Data-driven

Job description

A leading traceability solutions provider based in Capitale-Nationale, Quebec is seeking a Customer Success Manager to foster customer relationships and drive business value through our solutions. This role is essential for achieving revenue growth and maintaining long-term partnerships with clients. Successful candidates should have a strong commercial instinct, experience in Customer Success or Account Management, and be bilingual in French and English. The position offers competitive compensation and flexible working hours.