Strategic Client Success Lead for Enterprise Accounts

ADP; Halifax; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading global HCM solutions provider is seeking a Client Success Relationship Manager to advocate for its comprehensive service offerings. This role involves developing strong relationships with executive client contacts and collaborating with various teams to manage client retention and revenue growth. The ideal candidate will have 3-5 years of experience in account management, preferably in SaaS or outsourcing, and demonstrate strong relationship-building and negotiation skills. Join a company that values equity, inclusion, and ongoing professional development in Halifax, Canada.

Benefits

Ongoing training and development opportunities

Tuition reimbursement program

Focus on mental health and well-being

Flexibility to integrate work with personal life

Global networking opportunities

Qualifications

• 3-5 years of experience managing client account relationships ideally in SaaS or outsourcing.
• Extensive experience building relationships with diverse clients.
• Advanced proficiency in MS Word and Excel.

Responsibilities

• Manage client relationships for complex clients across North America.
• Cultivate trusted-advisor relationships with clients.
• Lead contract negotiations and ensure financial impact is understood.

Skills

Client relationship management

Consultative approach

Presentation skills

Strategic thinking

Negotiation skills

Education

Degree in Business Administration, Human Resources, Finance or related field

Tools

MS Word

MS Excel

Job description

A leading global HCM solutions provider is seeking a Client Success Relationship Manager to advocate for its comprehensive service offerings. This role involves developing strong relationships with executive client contacts and collaborating with various teams to manage client retention and revenue growth. The ideal candidate will have 3-5 years of experience in account management, preferably in SaaS or outsourcing, and demonstrate strong relationship-building and negotiation skills. Join a company that values equity, inclusion, and ongoing professional development in Halifax, Canada.