Strategic AI Client Advisor

TRSS; Remote; CAD 130,000 - 180,000; Full time

Job summary

A global information provider in Canada is seeking a Lead AI Client Adviser. This role ensures customer satisfaction and retention while driving product adoption and value realization. Responsibilities include leading customer strategies, collaborating with sales for upsell opportunities, and developing success stories. The ideal candidate will have legal experience and a strong customer-centric mindset. This position offers significant career development opportunities and competitive benefits.

Benefits

Comprehensive benefit plans

Flexible vacation

Tuition reimbursement

Paid volunteer days

Work from anywhere for 8 weeks annually

Qualifications

• Proven customer-centric mindset and commitment to exceptional service.
• In-depth understanding of AI and software technology products.
• Experience in building and maintaining strategic customer relationships.

Responsibilities

• Lead customer meetings to understand use cases and advise on strategies.
• Collaborate with sales teams for upselling and renewal processes.
• Develop customer success stories and act as customer advocate.

Skills

Legal experience

Customer centric mindset

Excellent communication skills

Data analysis

Project management

Job description

A global information provider in Canada is seeking a Lead AI Client Adviser. This role ensures customer satisfaction and retention while driving product adoption and value realization. Responsibilities include leading customer strategies, collaborating with sales for upsell opportunities, and developing success stories. The ideal candidate will have legal experience and a strong customer-centric mindset. This position offers significant career development opportunities and competitive benefits.