Strategic Accounts Manager

Price Electronics Manufacturing; Winnipeg; On-site; CAD 75,000 - 95,000; Full time

Job summary

A manufacturing company in Winnipeg seeks a Strategic Accounts Manager to enhance key customer relationships. This role involves overseeing customer satisfaction, sales growth, and operational efficiency in contract manufacturing. Candidates should hold a Bachelor's degree and have over five years of relevant experience, specifically in electronics manufacturing. The successful applicant will enjoy a range of employee benefits including health and dental coverage, and assistance programs.

Benefits

Health and Dental

Employee Assistance Program

Pension Matching Program

Gym Subsidy Program

Personal and Professional Development

Qualifications

• Bachelor's degree in business, Engineering, or related field (or equivalent experience).
• 5+ years of account management, sales, or customer success experience in electronics manufacturing preferred.
• Proven ability to manage complex accounts with long sales cycles.

Responsibilities

• Serve as the primary business contact for assigned accounts, ensuring exceptional customer service.
• Conduct Quarterly Business Reviews with key customers.
• Drive sales and gross profit growth through upsell and cross-sell opportunities.
• Develop, negotiate, and implement customer agreements.
• Monitor agreement adherence and resolve issues proactively.

Skills

Relationship-building

Communication skills

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor's degree in business, Engineering, or related field

5+ years of account management experience

Tools

CRM tools

ERP / MRP systems

Microsoft Office Suite

Job description

Overview

Price Electronics is a division of Price Industries. We invest in a modern, cutting-edge manufacturing facility in Winnipeg, Manitoba, Canada. We have produced high quality, high reliability electronic assemblies for multiple markets for over 25 years. Consider joining us as we continue to innovate and grow.

What You Can Expect

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
• Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being.
• PocketPills – Free access to Canada\'s first Digital Pharmacy, with free home delivery of prescriptions and vitamins.
• Life and Disability - Life insurance coverage up to multiple times your salary with option to purchase additional coverage.
• Pension Matching Program - Defined Contribution Pension Plan with matching contributions (up to 3% of salary).
• Gym Subsidy Program - Reimbursement for gym membership up to $300 per year, including fitness apps.
• Goals, Rewards, Improvement and Teamwork program with monthly team rewards for qualifying teams.
• Personal and Professional Development - Training and education opportunities.
• Community Involvement - Support for health, charities, youth, and education opportunities; you are invited to participate.
• Price Café offers free tea and coffee.

Position

Strategic Accounts Manager

Position Overview

The Account Manager is responsible for managing and growing key customer relationships for Price Electronics\' contract manufacturing business. This role focuses on building strong, trust-based partnerships with customers while ensuring operational excellence in forecasting, supply chain coordination, and execution of customer agreements. The Account Manager serves as the primary point of contact for assigned accounts, driving profitable sales growth, maintaining high customer satisfaction, and ensuring that business processes are efficient, accurate, and aligned with customer needs.

Responsibilities

• Customer Relationship & Business Growth
  • Serve as the primary business contact for assigned accounts, ensuring exceptional customer service and satisfaction.
  • Conduct Quarterly Business Reviews (QBRs) with key customers to review performance, address issues, identify new opportunities, and strengthen partnerships.
  • Drive sales and gross profit growth by identifying upsell, cross-sell, and new program opportunities within existing accounts.
  • Act as the customer advocate within Price Electronics, ensuring that their expectations are met while balancing the company\'s business objectives.
• Sales & Forecast Management
  • Work with customers to obtain accurate sales forecasts and ensure timely communication to internal operations, planning, and supply chain teams.
  • Ensure blanket purchase orders (POs) and forecasts are properly consumed and reconciled to avoid shortages or overstocking.
  • Track forecast accuracy and collaborate with customers to continuously improve forecast quality.
• Customer Agreements & Process Compliance
  • Develop, negotiate, and implement customer agreements, ensuring terms and conditions are clearly defined and consistently followed.
  • Monitor agreement adherence (pricing, delivery schedules, quality expectations, liability terms) and take proactive action to resolve issues.
  • Establish clear communication protocols with customers to ensure transparency and accountability.
• Supply Chain & End-of-Life (EOL) Coordination
  • Work closely with supply chain and engineering teams to identify and communicate end-of-life (EOL) and obsolescence risks to customers.
  • Partner with customers to define last-time buy strategies, replacement part selection, and risk mitigation plans.
  • Coordinate with suppliers and internal teams to ensure continuity of supply for ongoing programs.
• Customer Service & Quality Focus
  • Ensure all customer requirements are accurately captured, documented, and communicated internally.
  • Collaborate with quality and operations teams to address customer concerns, corrective actions, and continuous improvement initiatives.
  • Monitor and report on key account performance metrics, including on-time delivery, quality, and service levels.
  • Implement and maintain process discipline to ensure consistency, accuracy, and reliability in all account management activities.

Qualifications & Skills

Education & Experience :

• Bachelor\'s degree in business, Engineering, or related field (or equivalent experience).
• 5+ years of account management, sales, or customer success experience in electronics manufacturing (EMS / PCBA) or related industry preferred.
• Proven ability to manage complex accounts with long sales cycles and technical requirements.

Skills & Competencies

• Strong relationship-building and communication skills, with the ability to influence at all levels.
• Solid understanding of electronics manufacturing processes, supply chain, and forecasting best practices.
• Analytical skills to interpret forecasts, pricing models, and profitability metrics.
• Proficiency in CRM tools, ERP / MRP systems, and Microsoft Office Suite.
• Highly organized with strong attention to detail and process discipline.
• Problem-solving mindset with ability to anticipate issues and drive proactive solutions.

Performance Metrics

Success In This Role Will Be Measured By

• Customer satisfaction scores and retention.
• Sales growth and gross profit improvement within assigned accounts.
• Forecast accuracy and alignment with consumption.
• On-time delivery, quality, and service performance.
• Effective execution of customer agreements and compliance with terms.
• Timely and accurate communication of EOL and supply chain risks.

Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

We are happy to provide reasonable accommodation throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at .

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

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