Strategic Account Manager, Retention & Growth (Remote)

Harris Computer; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading software provider is looking for an Account Manager located in Canada. The role involves managing customer retention and driving growth targets through effective relationship-building and proactive customer engagement. The ideal candidate will have 3–5 years of sales experience, strong negotiation skills, and the ability to maintain a regular cadence of customer interactions. This position requires frequent travel (up to 75%) for customer visits. Generous salary and benefits are provided, including performance-based incentives.

Benefits

3 weeks' vacation

Medical, Dental, and Vision benefits

Employee stock ownership

Remote work

Qualifications

• 3–5 years of experience in Direct, Channel, and Indirect Sales.
• Ability to maintain a regular cadence of engagement with customers.
• Strong understanding of utility channel and customer engagement solutions.

Responsibilities

• Manage contract renewals and annual price increases.
• Generate a business plan to achieve customer growth sales targets.
• Work closely with Customer Support and Sales teams to align goals.

Skills

Sales Velocity Calculation

Sales Forecasting

Relationship-building

Customer Negotiation

Communication

Presentation

Interpersonal Skills

Tools

Salesforce

Job description

A leading software provider is looking for an Account Manager located in Canada. The role involves managing customer retention and driving growth targets through effective relationship-building and proactive customer engagement. The ideal candidate will have 3–5 years of sales experience, strong negotiation skills, and the ability to maintain a regular cadence of customer interactions. This position requires frequent travel (up to 75%) for customer visits. Generous salary and benefits are provided, including performance-based incentives.