Strategic Account Manager

Absorb Technology; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Canada is seeking a Strategic Account Manager who will play a critical role in developing relationships with key clients and ensuring the growth of the customer base. The ideal candidate should have a minimum of 7 years of technology sales experience, strong business communication abilities, and the capability to act as a trusted advisor. This fully remote position offers a comprehensive benefits package and opportunities for career growth within a dynamic work environment.

Benefits

Comprehensive health and wellness benefits

New hire equipment allowance

Flexible work arrangements

Career growth opportunities

Employee-driven DE&I programs

Qualifications

• Minimum 7+ years of experience in technology sales and client management.
• Ability to build trust and become a trusted advisor to senior leaders.
• Strong business communication skills, both written and verbal.
• Ability to travel for business when required.

Responsibilities

• Build trust and business relationships with key decision makers.
• Generate strategic account plans to identify upsell/cross-sell opportunities.
• Collaborate with internal resources to execute expansion plans.
• Monitor pipeline and take appropriate actions to close sales.
• Work with customer success resources to mitigate churn.

Skills

Technology sales

Client management

Business communication

Global client experience

Team collaboration

Strategic planning

Education

Post-secondary business degree or MBA

Tools

Salesforce

AbsorbLMS

Zendesk

Gainsight

Calendly

Zoom

Teams

Adobe Acrobat

Job description

Current job opportunities are posted here as they become available.

“At Absorb, we cultivate a culture of curiosity and continuous growth, both for ourselves and for our customers. We’re passionate about unlocking potential, challenging the status quo, and building solutions that empower our clients to achieve their boldest goals. Here, every day is an opportunity to innovate, learn, and make a meaningful impact. If you’re a Strategic Account Manager eager to make a real difference and empower organizations to be at the cutting edge of learning, this is your opportunity to build something truly special.” James Levine, VP, Strategic Account Management

The Strategic Account Manager is a critical role at Absorb. We’re looking for someone who has demonstrated experience working with large, complex organizations having built strategic account plans and has gone on to successfully close meaningful land and expand opportunities with those accounts. Your past experiences, advice, and your sales acumen will have a direct impact on Absorb’s mission.

We’re looking for someone to step into the role with deep experience who can build relationships quickly and identify where opportunities exist in our current customer base. From there, you’ll need to communicate internally what you need to help you execute on those plans to see significant expansion within our most strategic customers. This role will be supported by all levels and sectors of Absorb. You’ll be able to interface with teams and executives across all business units at Absorb to help you, and our customers, succeed. If this sounds familiar and exciting to you, then we’re thrilled to have you join Absorb and make a big impact!

• Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts


• Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities


• Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won


• Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won


• Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.


• Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth


• Work with existing Customer Success resources to identify risk and mitigate churn wherever possible


• Use customer and prospect contact activities tools and systems, and update relevant information held in these systems


• Monitor and report on market and competitor activities and provide relevant reports and information

What you’ll bring:

• Strong background in technology sales and client management with a minimum 7+ years of experience


• Ability to become a trusted advisor to senior leaders within client organizations


• Very strong business communication skills (written and verbal)


• Experience working with a global client base


• Ability to travel for business when required


• Strong internal team player

Additional preferred qualifications:

• Post-secondary degree – business undergraduate degree or MBA

Technologies we use:

• AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements


• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location


• New Hire Equipment Allowance and monthly Flex Allowance to support your success


• Endless opportunity for career growth and internal mobility


• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do


• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]