Store Team Lead: Customer Service & Merchandising

Shoppers Drug Mart; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A community-focused store in Ottawa is looking for a dedicated individual to manage customer service functions and oversee cashiers and merchandising. This role includes training staff, ensuring compliance with store policies, and resolving customer inquiries. Ideal candidates will possess strong problem-solving skills and efficient time management abilities, all while benefiting from flexible schedules and competitive pay. Join a business that prioritizes community service and customer satisfaction.

Benefits

Flexible and varied schedules

Competitive pay

Discount program

Qualifications

• Ability to think independently and organize store operations.
• Essential problem-solving skills to ensure customer satisfaction.
• Efficient time management skills.

Responsibilities

• Manage customer service functions, including cash and merchandising.
• Train staff in job functions and ensure compliance with store policies.
• Resolve customer issues according to established guidelines.
• Maintain cleanliness and organization of product displays.

Skills

Planning

Judgement

Decision Making

Problem Solving

Tools

Computer literacy

Job description

A community-focused store in Ottawa is looking for a dedicated individual to manage customer service functions and oversee cashiers and merchandising. This role includes training staff, ensuring compliance with store policies, and resolving customer inquiries. Ideal candidates will possess strong problem-solving skills and efficient time management abilities, all while benefiting from flexible schedules and competitive pay. Join a business that prioritizes community service and customer satisfaction.