store manager - retail

Government of Canada - Central; Niagara-on-the-Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental agency in Ontario seeks an individual to manage customer service operations on-site. Responsibilities include directing daily operations, implementing marketing strategies, and supervising staff. Candidates must possess a high school diploma and relevant experience. The role requires excellent communication and multitasking skills, with a focus on client satisfaction. Health care benefits are part of the offering, and there are no remote work options.

Benefits

Health care plan

Other benefits

Qualifications

• 7 months to less than 1 year of experience required.
• Ability to handle heavy loads.
• Experience in a fast-paced environment.

Responsibilities

• Direct and control daily operations.
• Implement marketing strategies.
• Hire and train staff.
• Prepare reports on sales volumes.

Skills

Client focus

Excellent oral communication

Excellent written communication

Efficient interpersonal skills

Ability to multitask

Dependability

Attention to detail

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• On-site customer service

Responsibilities

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Determine merchandise and services to be sold
• Implement price and credits policies
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Oversee payroll administration
• Conduct performance reviews
• Prepare reports on sales volumes, merchandising and personnel matters
• Establish work schedules
• Supervise and co-ordinate activities of workers
• Organize and maintain inventory
• Hire and train or arrange for training of staff

Supervision

• 3-4 people

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Walking
• Bending, crouching, kneeling

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Ability to multitask
• Initiative
• Accurate
• Dependability
• Reliability

Benefits

Health benefits

• Health care plan

Other benefits

• Other benefits