Store Manager

Pandora; Northeastern Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading jewellery brand in Northeastern Ontario is seeking a Store Manager who embodies the brand's values and delivers exceptional customer experiences. You will lead a dedicated team, exceed sales goals, and build lasting relationships with customers. The ideal candidate has 3-5 years of experience in high-performance retail and a passion for coaching and developing teams. This role offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation package

Medical, Dental, Vision

Learning and development programs

Paid time off including vacation and holidays

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Ability to connect with people at all levels of the organization.
• Skilled in recruiting and developing exceptional teams.

Responsibilities

• Engage with customers to drive sales and provide exceptional experiences.
• Coach and manage a store team to achieve performance goals.
• Partner with HR to resolve performance issues and implement visual merchandising.

Skills

Leadership

Communication

Sales expertise

Analytical thinking

Team development

Tools

Microsoft Office 365

Retail point of sale systems

Job description

Overview

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

About the Team

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates.

Responsibilities

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace opportunities to exceed commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and attract the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Qualifications

• You are a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• You have developed a sense of care in your written and verbal communication.
• You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is strong, with analytical thinking that drives positive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of general computer software (Microsoft Office 365) and retail point of sale systems.
• You are at least 18 years old and can provide proof of identity and eligibility to work.
• Flexible work schedule that includes nights, weekends, and holidays; ability to stand for extended periods, lift 50+ pounds, and timely arrival to work.

Our Benefits

• We Dare! Competitive compensation package including base + bonus and RRSP program.
• We Care! Medical, Dental, Vision, Short/Long Term Disability, Life and AD&D, anniversary gift cards and product discounts.
• We Dream! Learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement and more.
• We Deliver! PTO including vacation, personal, sick, birthday, celebration days and paid holidays.

About Pandora

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates, ensuring fair and equal opportunity to demonstrate competencies and skills. We encourage applicants to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees in New York & Baltimore offices, 80 in our Logistics Center in Columbia, Maryland, 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 owned and operated by Pandora.