Store Associate

The Salvation Army; Langford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization is seeking a full-time Retail Associate for their Thrift Store in Langford, BC. The role involves providing customer service, processing donations, and assisting with retail operations. Candidates should have some high school education, experience in customer service, and be physically able to lift up to 30 pounds. The salary range for this position is $17.85 to $19.69, with a maximum of $23.63 depending on experience. This position offers meaningful work in a supportive environment.

Qualifications

• A few months of experience in processing or distribution of goods.
• Knowledge of lifting guidelines and cash handling experience.
• Experience with cash registers and related processes.

Responsibilities

• Greet and interact with customers and donors.
• Process donations and maintain store security.
• Assist with store layout plans and merchandise displays.

Skills

Attention to detail

Good interpersonal and communication skills

Ability to work independently

Customer service experience

Education

Completion of some high school coursework

Tools

Cash registers

Job description

Overview

Who We Are
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year, providing necessities such as food, clothing and shelter. We support people experiencing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life; there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position purpose
The role provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Responsibilities

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, including window displays and merchandise displays; ensure attractiveness of the store through tidy maintenance.
• Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from the sales floor as directed.
• Handle merchandise in a safe and organized manner; assist in stock rotation; bag textiles to be recycled and place metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain proper sorting and processing of goods, ensure compliance with quality standards; ensure all products are priced correctly as per store policy.
• Perform other duties as required.

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spills; no obstacles inside/outside the store).
• Maintain an attractive, organized and safe appearance of the store; tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Performs other work-related duties as assigned.

Relationship Management

Clarification of Information. Conducts Routine Interactions. Internal: Store Manager, Corps Officer(s), volunteers, staff External: Guests, vendors

Managerial/Technical Responsibilities

Reports directly to the Store Manager. Direct reports: None.

Financial and Material Management

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• This is a permanent full-time position.
• Work schedule may vary from week to week and will include weekdays and/or weekend hours.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching; the ability to lift/move up to 30 pounds.
• The incumbent must take precautionary measures in addition to health and safety rules, such as universal precautions and wearing gloves when working with unknown contents.

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.

• Education, Qualifications and Certifications: Completion of some high school coursework. Alternative combinations of education and experience may be considered.
• Experience and Knowledge: A few months of experience in processing or distribution of goods or customer service; knowledge of lifting guidelines; cash handling experience; experience with cash registers and related processes and procedures (e.g., bank deposits, summary reports); product brand awareness an asset; experience working in a computerized environment.
• Skills and Capabilities: Attention to detail; self-motivated/disciplined; ability to work independently and as part of a team; good interpersonal and communication skills (oral); physically capable of lifting/carrying up to 29 lbs on a frequent basis.

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Location: This position is posted for West Shore Thrift Store located at 108-977 Langforf Parkway, Langford, BC, V9B 0A5

Compensation

The target hiring range for this position is $17.85 to $19.69 with a maximum of $23.63. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.