Store Associate

The Sherwin-Williams Company; Campbell River; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company in Campbell River is seeking a Store Associate to provide excellent customer service and meet sales goals. Responsibilities include assisting customers, managing inventory, and maintaining store standards. The ideal candidate should be at least 18 years old, able to lift up to 50 lbs, and have retail or customer service experience. This role offers the opportunity to work in a dynamic and customer-focused environment.

Qualifications

• Must be at least 18 years old and legally authorized to work.
• Must lift and carry up to 50 lbs frequently.
• Experience in retail or customer service is preferred.

Responsibilities

• Ensure customer satisfaction through excellent service.
• Assist customers by determining needs and suggesting products.
• Maintain store standards and inventory control.

Skills

Customer service

Sales skills

Ability to lift 50 lbs

Product knowledge

Education

High School diploma or CAEC

Job description

Overview

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. The individual selected for this role will work at Store #8859, located at: 1404 Island Hwy Campbell River, BC V9W 8C9

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load / unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language