Sterling OMS Support Analyst

Perfaware; Canada; On-site; CAD 60,000 - 85,000; Full time

Job summary

A global technology consulting company is seeking a Sterling OMS Support Analyst in Canada to ensure production support and system stability for IBM Sterling Order Management. The role requires a degree in Computer Science or Engineering, along with foundational experience in technical support, problem-solving skills, and basic SQL knowledge. Successful candidates will work in a collaborative environment to resolve incidents, streamline processes, and contribute to improving supply chain operations. This position does not offer visa sponsorship.

Benefits

Competitive salary

Generous work/life opportunities

Outstanding benefits package

Qualifications

• 0-3 years experience in Production Support or related roles.
• Experiences with retail or distribution environments preferred.
• Familiarity with application support and deployment tasks.

Responsibilities

• Provide support for IBM Sterling OMS Suite.
• Collaborate with IT and business users to troubleshoot issues.
• Prepare Standard Operating Procedures for operational tasks.
• Participate in development and testing of OMS improvements.

Skills

Problem-solving skills

Technical troubleshooting

Basic SQL

Unix/Linux knowledge

Communication skills

Education

Degree in Computer Science or Engineering

Tools

Java

Oracle

DB2

CI/CD tools (Jenkins, Maven)

Job description

Perfaware is seeking a highly skilled Sterling OMS Support Analyst with a strong focus on IBM Sterling Order Management production support and system stability. As a Sterling OMS Support Analyst, you will play a pivotal role in monitoring high-volume retail environments, resolving technical incidents, and maintaining the operational health of supply chain systems.

Functional Skills

• Background in computer science, information systems, engineering or engineering degree with programming coursework and an interest in a technical career.
• 0-3 years experience as Technical Consultant/Software Developer/Systems Analyst/ Production Support Analyst working on Java/J2EE, Oracle or DB2 database, Unix/Linux environments
• Excellent problem-solving and troubleshooting skills
• Basic knowledge or understanding of full-life cycle of software development.
• Familiar with writing SQL queries
• Understanding of Unix/Linux and knowledge of shell scripting
• Expertise in handling Production support tasks and debugging issues involving multiple systems and teams
• Flexible to work occasionally at odd hours (nights or weekends) for deployment/go-live/critical events
• Experience with Retail domain or Distribution (warehouse/logistics)
• Excellent communication, leadership, collaboration and organizational skills
• Must be able to work in a fast-paced environment and in onsite-offshore collaborative manner
• Ability to take initiative and ownership on tasks
• Basic English skills – able to have brief conversations and respond to emails.

Roles and responsibility

• Do Production Support of IBM Sterling OMS Suite including IBM Sterling Store and IBM Call Center for Commerce
• Work closely with business & IT users to prioritize issues & find workarounds
• Prepare or Review Standard Operating Procedures or similar documents in English & Spanish for business users in Call centers, stores & IT Admins
• Participate in the development and continual improvement of the OMS solution through development, manual testing and automated testing
• Prepare and Review Technical Design documents related to custom components and enhancements
• Collaborate with the Solution Architects, Developers, Business Analysts, Business Managers, testers and Projects Managers as required
• Explain the pros and cons of architecture, design and development approaches to business and IT teams
• Communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.
• Create, modify or execute shell scripts to run jobs, monitor systems etc.
• Write or tweak SQL queries to troubleshoot issues, extract data and generate reports
• Plan and execute store rollouts and feature functionality rollout
• Plan and execute release deployments in production with minimal downtime and disruption
• Handle or enhance build and deployment activities using tools like CI/CD tools like Jenkins, Maven etc.
• Stay current with emerging industry trends and technology

Desirable Technical / Functional Skills

• Experience with Enterprise applications from Salesforce, Manhattan, JDA or SAP products in Retail and Distribution such as eCommerce - Salesforce Commerce Cloud, IBM WebSphere Commerce, Oracle ATG, Magento, Hybris; ERP – Netsuite or SAP; WMS and Transportation - Manhattan, JDA or SAP products in Retail and Distribution;
• Development experience on Java or Javascript, AngularJS
• Experience with RDBMS – Oracle or DB2
• Exposure to or understanding of Application Servers – WebSphere/Weblogic/Jboss
• Knowledge of version control software – GIT/SVN and CI/CD tools like Jenkins
• Familiarity with reporting tools, ETL tools or Application monitoring tools
• Experience in working in offshore-onsite model

About the Company

Perfaware is a global technology consulting company, recognized for its expertise in commerce tech & digital transformation. Our collaborations with the world’s best tech companies help our clients accelerate digital commerce transformation across retail channels worldwide. Perfaware partners with Industry Leaders like Salesforce (Commerce Cloud, Service Cloud, Revenue Cloud & Marketing Cloud), IBM Sterling (Order Management Suite), Blue Yonder (Luminate Commerce), and Kibo Commerce (OMS) to deliver end-to-end omnichannel commerce solutions. Perfaware’s US, LATAM, and India consultants combine their passion for technology and business acumen to create value for our clients. Perfaware’s full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for several rewards and recognition programs, including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Perfaware a great place to work.

For more information, visit us at www.perfaware.com

Please note that visa sponsorship is not available for this position.