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Stage Experience Lead - Full Time

SEPHORA

Brantford

On-site

CAD 45,000 - 60,000

Full time

30+ days ago

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Job summary

Join Sephora as a Stage Experience Lead where you will oversee various departments, ensuring teams deliver excellent client service and sales performance. In this full-time role, you will manage team dynamics, provide feedback, and support in-store events while enjoying a collaborative and supportive work environment. Benefit from industry-leading training, exclusive discounts, and a vibrant workplace culture filled with passionate individuals.

Benefits

Employee discounts
Exclusive brand events
Professional training programs

Qualifications

  • 1-3 years experience in a similar role.
  • Excellent verbal/written communication skills.
  • Proven ability to create and develop teams.

Responsibilities

  • Oversee sales floor departments and ensure execution of Sephora's selling model.
  • Support training in client interactive technology.
  • Participate in performance management situations within the team.

Skills

Client Experience
Communication
Team Leadership

Job description

Job ID: 258172

Store Name/Number: ON-Lynden Park Mall (1604)

Address: 84 Lynden Road, D7, Brantford, ON N3R 6B8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

You’ll love working here…

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
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