Stage Experience and Services Manager

Sephora USA, Inc; Ottawa; On-site; CAD 54,000 - 69,000; Full time

Job summary

A leading beauty retailer in Ottawa is seeking a Stage Experience and Services Manager to manage sales and service operations in-store. In this role, you will develop team members, ensure exceptional customer service, and manage hiring processes. Ideal candidates will have leadership experience and flexibility to work during peak hours. The compensation ranges from CAD$54,800.00 to CAD$68,500.00, with additional performance-based bonuses and benefits.

Benefits

Employee discounts

Exclusive brand events

Ongoing training and development

Qualifications

• 2-4 years of experience in a similar role at a similar volume store.
• Exceptional leadership and influential skills.
• Proven ability to lead and build top performing teams.
• Flexible availability during peak retail hours.

Responsibilities

• Manage all aspects of the sales experience and services in the store.
• Lead the team to achieve and exceed company objectives.
• Ensure timely response to all client feedback.
• Facilitate training for new hires and existing cast.

Skills

Leadership

Influential skills

Team building

Client engagement

Job description

Stage Experience and Services Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 281295
Store Name/Number: ON-Chapman Mills Marketplace (1660)
Address: 50 Marketplace Avenue Unit A007, Ottawa, ON K2J 5G3, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

You’ll love working here… As the Stage Experience and Services Manager, Stores, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

• Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
• Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
• Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have exceptional leadership and influential skills.
• You have proven ability to lead and build top performing teams.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.