Stage Experience and Services Lead

Sephora; Brampton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading cosmetics retailer is seeking a Stage Experience and Services Lead in Brampton, responsible for overseeing on-stage services and ensuring exceptional client experiences. This role involves training team members and engaging with clients to provide top-notch services, along with managing retail operations during peak hours. Competitive compensation of CAD$22.20 to CAD$26.10 per hour, with performance-based bonuses and employee benefits offered.

Benefits

Competitive benefits program

Learning and development initiatives

Qualifications

• 1-3 years of experience in a similar role or equivalent internal experience.
• Ability to manage time and execute multiple tasks.
• Flexible availability for peak retail hours.

Responsibilities

• Oversee all on-stage services and event execution.
• Ensure Services Coordinators are adequately trained.
• Engage with clients on-stage as the Director in Charge.

Skills

Client service skills

Time management

Problem-solving

Job description

Location: 25 Peel Centre Drive, Space #640, Brampton, ON L6T 3R5, Canada (CA)

Responsibilities

As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Qualifications

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

Compensation and Benefits

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.