Senior Technical Account Manager

CrowdStrike; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm is seeking a skilled Customer Success Manager to serve as the primary technical contact for Premium Support customers. In this role, you will onboard new customers, conduct health checks, and advocate for customer feedback. Candidates should have a Bachelor’s degree, experience with Windows Server, and strong customer service skills. This position offers competitive compensation and professional development opportunities in a vibrant work culture.

Benefits

Competitive compensation and equity awards

Comprehensive wellness programs

Paid parental and adoption leaves

Opportunities for professional development

Vibrant office culture

Qualifications

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Server Operating Systems.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary technical contact for Premium Support customers.
• Onboard new customers to the employer's platforms.
• Conduct proactive health checks and product training.

Skills

Customer service skills

Technical credibility

Communication skills

Problem-solving abilities

Education

Bachelor’s Degree or equivalent experience

Bachelor’s Degree in Computer Science or equivalent

Tools

Windows Server

Linux

Mac

Python

RestAPI

Job description

Employer Industry: Cybersecurity

Why consider this job opportunity:

• Competitive compensation and equity awards
• Comprehensive physical and mental wellness programs
• Paid parental and adoption leaves
• Opportunities for professional development regardless of role or level
• Vibrant office culture with world-class amenities
• Great Place to Work Certified™ across the globe

Responsibilities

• Serve as the primary technical contact and support for Premium Support customers
• Onboard new customers to the employer's platforms
• Conduct proactive health checks and product training to ensure customer success
• Advocate for customer feedback with internal stakeholders
• Research and resolve technical issues promptly, providing recommendations and action plans

Qualifications

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Server Operating Systems
• Excellent customer service skills and ability to establish technical credibility
• Strong written and verbal communication skills
• Proven problem-solving abilities and a collaborative attitude

Preferred Qualifications

• Bachelor’s Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of experience in Customer Success/Support/Technical Account Management in a SaaS organization
• Deep expertise in Linux and Mac platforms
• Experience with Python scripting and RestAPI

#Cybersecurity #CustomerSuccess #TechnicalSupport #CareerGrowth #RemoteWork

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