Sr. Product Specialist, Digital Platforms

CIBC; Toronto; On-site; CAD 50,000 - 70,000; Part time

Job summary

A leading Canadian bank is looking for a proactive team member to manage its AEM Asset CS platform. Responsibilities include supporting users, collaborating with development teams, and contributing to a continuous improvement culture. Ideal candidates should have experience with Adobe Experience Manager and a collaborative mindset. This is a temporary position located in Toronto, offering flexible working hours, with an emphasis on teamwork, problem-solving, and critical thinking skills.

Benefits

Competitive compensation

Wellbeing support

Employee and family assistance programs

Qualifications

• Experience with Adobe Experience Manager (AEM) and AEM Assets.
• Knowledge of Adobe Experience Cloud and Adobe Analytics.
• Proficient in JIRA and Confluence.

Responsibilities

• Manage and support the AEM Asset CS platform.
• Respond to support requests and manage change requests.
• Collaborate with development and QA resources.

Skills

Adobe Experience Manager (AEM)

AEM Assets

Adobe Analytics

Collaboration

Critical Thinking

Problem Solving

Team Player

Tools

JIRA

Confluence

MS Office

Job description

What you'll be doing

You will be part of the Digital Platforms, .COM & Publishing team, responsible for managing, supporting, and monitoring the AEM Asset CS platform to ensure optimal performance and user experience. Your key activities will include responding to support requests, creating and managing change requests (CRs), collaborating with development and QA resources, participating in the AEM Governance committee, keeping stakeholders informed about platform enhancements and fixes, updating user guides and documentation, providing training, and sharing monthly KPI reports on platform usage and user engagement. The team is focused on continuously improving the capabilities of AEM Assets CS, supporting business objectives, and delivering high-quality client experiences through innovative content and asset management solutions.

How you'll Succeed

Business Acumen and Relationship Building - Forge strong relationships with internal partners and stakeholders, providing authoritative analysis and recommendations to influence effective decision making.

Team Player - Collaborate with various lines of business within CIBC and contribute to a positive and engaging team environment while also working independently as needed.

Be Creative - Recommend and implement improvements to AEM Assets capabilities, enhancing the digital client experience and supporting the content lifecycle process.

Who you are

You have experience. You have knowledge using Adobe Experience Manager (AEM), AEM Assets, Adobe Experience Cloud, Adobe Analytics, JIRA, Confluence, Agile Methodology, MS Office programs.

You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.

You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Collaboration, Critical Thinking, Problem Solving, Team Player