Sr Field Service Technician (Ontario Canada)

OSI Systems, Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A specialized technology company in Ontario is seeking a Senior Field Service Technician. This position requires troubleshooting skills and provides key support in maintaining and repairing mobile x-ray units at various customer sites. The ideal candidate will have a strong background in electronics, excellent customer service skills, and must communicate fluently in both English and French. This role involves significant fieldwork and collaboration with clients to enhance equipment performance.

Qualifications

• 6+ years of experience in field service or technical roles.
• Ability to communicate clearly in English and French.
• Ability to lift/push up to 50 lbs frequently.

Responsibilities

• Ensure user satisfaction with the Rapiscan equipment.
• Provide field repair and maintenance 70%-80% of the time.
• Assist other Field Service Engineers with troubleshooting.

Skills

Troubleshooting

Customer service

Communication in French

Interpreting technical drawings

Education

Associate’s degree in Electronics

High School Diploma

Job description

Overview

We are currently seeking a Senior Field Service Technician to be part of our fast paced and quality focused team. The candidate for this position will need to be based out of Ontario, Canada.

Responsibilities

A Sr. Field Service Technician (Sr. FST) with Rapiscan has the primary responsibility of ensuring the users of Rapiscan’s equipment are satisfied with its performance. This is a senior field level position that will require enhanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position will also be relied upon to assist FSE I, FSE II & Senior FSE’s with troubleshooting and diagnostic skills, as well as making recommendations to management with regard to system performance, enhancements and general health and safety.

This position has additional reporting requirements of system status, to include Uptime Availability, Mean Time to Repair as well as review of Logistics plans in regards to forward stocked parts for correct min/max stocking levels based on parts used history reports to meet contracted Service Level Agreement requirements. It is expected that 70% to 80% of the time will be spent providing field repair and maintenance while the other 20% to 30% will be spent supporting the other FSEs, working with clients and the Billerica/Stoke offices to enhance equipment availability, service revenues, reporting, and supporting Sales and Marketing activities.

This position requires an individual who is able to resolve complex client issues through technical expertise and superior client handling skills. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. A Sr. FST will be expected to train and assist other FSE I’s. FSE II’s & SFSE’s, plus provide corrective action recommendations to Technical Support, Manufacturing and Engineering. Other duties as required or directed.

Position is based out of Ontario, Canada. Must be able to communicate clearly in (written and spoken) in English and French (Mandatory).

• Maintenance, repair, installation and diagnosis of mobile x-ray units to component level at various customer sites.
• Provides problem resolution and troubleshooting to customers.
• Installs equipment at customer's location. Repairs equipment as required.
• Acts as liaison between customer and company providing feedback regarding quality and customer satisfaction.
• Determines best method to resolve problems ensuring customer satisfaction.
• Provides customers with knowledge and training of proper usage of equipment. Must be able to complete paperwork such as service reports, radiation surveys, parts requisitions, expense reports, etc. on time and error-free.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate’s degree or above in Electronics or another technical related field highly desired.
• High School Diploma required
• 6 + years’ experience in related field preferred.
• Ability to interpret technical drawings, blueprints and schematics. Solid customer service skills needed.
• Ability to communicate clearly in (written and spoken) in English and French (Mandatory).Knowledge of X-ray imaging security systems aplus.
• Ability to lift/push up to 50 lbs. on a frequent basis.
• Ability to lift/push 50 or more lbs. with assistance on an occasional basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is regularly exposed to very low levels of radiation which are far below permissible exposure limits established by the Federal government (Nuclear Regulatory Commission (NRC) or Occupational Safety & Health Administration (OSHA).