Sr. Business Consultant – Client Account Management

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Sr. Business Consultant for Client Account Management to lead strategic initiatives and manage transformational changes. The role requires strong analytical and communication skills for developing client-focused solutions while collaborating with cross-functional teams. With a hybrid work arrangement, you’ll enjoy flexibility while playing a key role in achieving organizational goals. This senior position is ideal for those passionate about strategy development and operational improvements.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Experience developing and implementing strategic team goals.
• Strong analytical skills to interpret data.
• Critical thinking skills to inform decision making.

Responsibilities

• Lead the end-to-end strategic planning process for CAM.
• Proactively research industry trends and regulatory changes.
• Build strong relationships with stakeholders to enhance client solutions.
• Provide thought leadership and guidance within the CAM team.

Skills

Business Effectiveness

Business Implementation

Communication

Data Reporting

Decision Making

Metrics Analysis

Process Improvements

Reporting and Analysis

Statistical Analysis

Job description

What you’ll be doing

The Strategy team for Client Account Management is accountable for the overall Strategy development through benchmarking, creation and maintain of CAM Strategy Roadmap and execution. As a Sr. Business Consultant – Client Account Management, you will play a key role in creating and maintaining CAM’s overall Strategy and assist in execution against this strategy. You are accountable to successfully manage and sustain transformational changes within Client Account Management through change management tools and methodologies in order to deliver on CAM’s vision and achieve the desired employee adoption, behavioral changes and technology changes required to achieve benefit realization. The Sr. Business Consultant – Client Account Management also works closely with cross functional teams to ensure proper infrastructure, privacy and technical requirements are met. May lead projects related to the development and implementation of new and revised policies, procedures and standards. Provide technical guidance and professional advice to more junior specialists. This role is a senior position within the CAM P&CM team and requires a hands on approach to solving problems, planning and managing change related to all aspects of client experience and operational improvement initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Strategy Development - Lead the end-to-end strategic planning process for CAM, coordinating with senior leaders to refresh the strategy and develop communications.
• Strategic Research - Proactively research what is happening in the industry, including trends in technology, the regulatory environment, and financial institutions
• Relationship Management - You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solution for our clients, employees and stakeholders
• Strong Communication - Create easy-to-understand presentation narratives from complex source materials. Apply strong ability to communicate effectively with senior executives, and team members across CIBC
• Business Management - Support business management accountabilities covering both planned and ad-hoc activities such as: reporting and tracking of management reporting and KPIs; and organizing and supporting extended leadership meetings, offsites, and team communication activities
• You embrace and champion change - You’ll continuously evolve your thinking and the way you work in order to deliver your best Improving Process Efficiency - Identify, develop and implement routine operational process enhancements to increase the efficiency of the department.
• Your influence makes an impact - You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard
• Team Player & Leadership - Provide thought leadership and guidance to your peers, stakeholders and working team members.

Who you are

• You are a bold and accountable leader. You have experience developing and implementing strategic team goals.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate and help others see what is in the data in an impactful way. Contact center data understanding is an asset
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible
• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Implementation, Communication, Data Reporting, Decision Making, Metrics Analysis, Process Improvements, Reporting and Analysis, Statistical Analysis