Specialty Services Manager, Western Veterinary Specialist and Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading animal care provider in Calgary is seeking a Specialty Services Manager to oversee operations and support the General Manager. This full-time position requires strong leadership skills, with a focus on team development and financial management. Candidates should have at least three years of experience in a multidisciplinary medical environment. The role offers competitive wages, career development opportunities, and a comprehensive benefits package, including an RRSP match program and employee wellness initiatives.

Benefits

Competitive wages and benefits

Career development opportunities

RRSP Employer 5% Match Program

Employee Assistance Program

Referral Bonus Rewards

Personal pet care discounts

Shopping discounts and wellness apps

Qualifications

• Minimum of 3 years of experience managing and leading multidisciplinary teams.
• Experience managing budgets and optimizing resource utilization.
• Ability to operate effectively in a fast-paced, evolving environment.
• Experience leading multiple teams with strong communication skills.
• Ability to mentor and retain high-performing staff.

Responsibilities

• Support the General Manager in various operational aspects.
• Oversee department operations to ensure efficient workflow.
• Prepare for and lead change management initiatives.
• Manage department budgets and financial performance.
• Monitor labour utilization and staffing levels effectively.

Skills

Leadership

Team Development

Communication

Financial Management

Adaptability

Job description

Specialty Services Manager, VCA Canada, Western Veterinary Specialist and Emergency Centre

Location: Calgary, Alberta Employment Status: Full Time

Western Veterinary Specialist and Emergency Centre is offering an excellent full‑time, permanent career opportunity for an experienced Specialty Services Manager. Reporting directly to the General Manager, this role will also collaborate closely with the Medical Director, other hospital managers, and team leads. The successful candidate will support the General Manager in delivering clear communication, implementing corporate initiatives, and providing guidance to team members, ensuring operational efficiency and service excellence within a well‑established hospital.

Key Responsibilities

• Support the General Manager in all aspects of operations; people, recruitment, finance, capital expenditures, inventory and special projects
• Oversee the department to ensure efficient workflow, high standards of patient care and excellent client service
• Prepare for and lead change management initiatives, driving positive change while thoughtfully balancing people, operational, and financial impacts
• Lead, coach and support your team on scheduling, training and performance management
• Monitor labour utilization, productivity and scheduling to ensure appropriate staffing levels and cost control
• Manage department budgets, track expenses and support financial performance

Qualifications

• Experience: A minimum of 3 years of experience successfully managing and leading multidisciplinary teams, ideally in a medical or hospital environment
• Financials: experience managing budgets, monitoring expenses, and optimizing resource utilization
• Adaptability: Ability to operate effectively in a fast‑paced, evolving environment and manage competing priorities
• Leadership: Experience leading multiple teams in an operational setting with strong communication and coaching skills
• Team Development: Ability to mentor, motivate, and retain high‑performing staff
• Communication: Exceptional ability to adapt communication style to diverse audiences

What We Can Offer You!

• Competitive wages and benefits!
• Exceptional career development: there is room to grow here!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada Student Loan RRSP Program – Ask us more!
• Employee Assistance Program to support your health and wellbeing
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

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